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Conflict Negotiation: A Case Study of My Own Workplace Experience - Essay Example

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Portfolio Project Conflict Negotiation: A Case Study of My Own Workplace Experience Name: (Insert Names Here) Date: (Insert Date Here) Abstract This portfolio project is about my own workplace experience involving a conflict negotiation. In the project, I have explained an encounter in which I had to resolve a conflict between two of my junior staffs…
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"Conflict Negotiation: A Case Study of My Own Workplace Experience"

Download file to see previous pages In addition, I have shown how various factors like power, influence, and organizational politics can help in settling organizational conflicts. Lastly the project gives a warning on the impact which can result from unethical use of power, influence and organizational politics. Conflict Negotiation According to Zartman (2008) conflict negotiation is the process of combining of divergence or conflicting positions through communication to a joint decision and it actually involve giving something to get something. It is paramount when managing organizational conflicts like interpersonal conflicts, intragroup conflicts and intergroup conflicts and thus every manager is expected to have good negotiation skills. The principled negotiation is the most used conflict negotiation method. It requires problem solving and uses the integrating style of handling conflicts. This method comprise components like separating people from the problem, focusing on interests and not on position, inventing options for mutual gains and insisting on using objective criteria(Rahim, 2010). Various styles, which an organizational can adopt to settle organizational conflicts are integrating, obliging, dominating, avoiding and compromising. All this styles are important depending on the situation. A model, which contains antecedent, perceptual and behavior change, structural formation, decision process and conflict aftermath, can be developed to illustrate the dynamics of these conflicts. This can helps us in understanding organizational conflict better and thus enhance our ability to resolve them (Rahim, 2010). According to Rahim (2010) a manager should have good negotiation skills. This is because as a manager you cannot completely avoid encountering conflicting parties. You can either have the supervisors assigned to you conflicting among themselves, the subordinates conflicting among themselves or a supervisor and a subordinate conflicting. I have encountered all the three types of conflict throughout my career as a manager several times and luckily enough I have been able to resolve them. The most recent case, which is the one that I will talk about, consisted of a conflict between a supervisor and his junior subordinate staff. This case was complicated because these employees could not even speak to each other. The supervisor could only communicate to the employee through other employees and the employee could not communicate to the supervisor at all. This actually eliminated teamwork among them thus making the working conditions very tough for both parties. I discovered this by coincident when I was going around to check the progress achieved on the work that I had assigned them. Being a good manager that I am I did not expect such a thing among my junior staffs. I am a person with good negotiation skills and an ability to convince. In addition, I am a good listener with good analytical and problem solving skills. These skills have helped me a lot throughout my career as a manager and every time I have applied them, they have yield good results. Conflict management as Rahim (2010) shows, can be affected by factors like personality, base of power, organizational culture and referent role. I knew this but I also knew that if I applied my interpersonal skills, the chance of me failing to mediate these two employees was not there. I decided that I had to resolve that conflict as early as possible so that ...Download file to see next pagesRead More
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