We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Unhappy Customers - Personal Statement Example

Comments (0) Cite this document
A common saying goes about customers response that “If you make customers unhappy in the physical world, they might each tell 6 friends and if you make customers unhappy on the Internet, they can each tell 6,000 friends”…
Download full paperFile format: .doc, available for editing
Polish This Essay94.3% of users find it useful
Unhappy Customers Personal Statement
Read TextPreview

Extract of sample
"Unhappy Customers"

Download file to see previous pages Unhappy customers

On the other hand a satisfied customer pulls number of other customers towards the organization and service. Customers help defining success in a way that they set benchmarks for what is in demand, and things that need to be avoided or are out of date. For them its more about quality than the costs, they are willing to pay more for comfort and quality rather than low quality and more hassle of repair and low productivity. The policies so made should be customer centric. Customers’ response is related to the online sales and services as well as the physical world businesses responses. A relationship matrix can be defined in this way to identify all the factors and benefits that may be achieved through successful implementation of customer response and satisfaction. A prime example in this regard was seen when a musician had his guitar damaged in an aero plane flight and when the compensation was demanded, it was not provided; the same musician went on to make a song on the United Airlines services and this incident and ended up with millions of views to his video and song, this earned the company a bad name, and in the end they had to apologize and provide compensation, all to customer dissatisfaction (Cheryl Hamilton 2010).
Customer Relationship Management is an approach towards establishing a relationship with the customers and working to their satisfaction and demand, in other words, a key to success. C.R.M stresses upon focusing on individual customer rather than masses, this helps knowing the customer behavior, the past experiences. The entire process would focus on the manufacturing strategy, the services to be provided after the product is prepared. Customer identification, differentiation, and personalization are few important terms and phenomena that need to be taken into consideration while dealing with the customers since every customer has a different taste than other, and so is the demand and requirement. The differentiation aspect helps identifying the customers that are more regular, have larger stakes on hold, and are slightly sensitive to the subject and services, and since all resources might not be available every time, implementing them at the right place and towards the right customer becomes important. Paretho Principle is another similar concept related to the customer response. It is also known as the 80-20 rule, and according to it, the 20 percent customers that makes up for 80 percent of the sales. It is being stated that cost of making a new customer is far higher than retaining one. Even the 5 percent customers retained, results in 25 percent increase in overall productivity of an organization (Ronald S.Swift 2001). Besides customer satisfaction the individual characteristic of the product or service defines the rate of customer turnover from any company or brand. Customer response is considered a Key performance Indicator (K.P.I) and based on its value; the company’s performance is measured in the marketing world. Surveys are being conducted about particular product or service, or the overall experience of the customers with the company, based on their response in the rating scale, further strategies are being devised that helps molding the structure of company according to the need of customers. A company must be open to claims, and repairs, however the best policy is to prevent rather than repair, it helps in many ways, not ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Unhappy Customers Personal Statement Example | Topics and Well Written Essays - 750 words”, n.d.)
Unhappy Customers Personal Statement Example | Topics and Well Written Essays - 750 words. Retrieved from https://studentshare.org/management/1442613-customer-service-unhappy-customers
(Unhappy Customers Personal Statement Example | Topics and Well Written Essays - 750 Words)
Unhappy Customers Personal Statement Example | Topics and Well Written Essays - 750 Words. https://studentshare.org/management/1442613-customer-service-unhappy-customers.
“Unhappy Customers Personal Statement Example | Topics and Well Written Essays - 750 Words”, n.d. https://studentshare.org/management/1442613-customer-service-unhappy-customers.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
Personal statement
Today’s world offers cut-throat competition in pretty much every field you consider. One needs to have an edge over one’s competitors to even get the foot in the proverbial door, let alone be successful. Particularly in the field of business, an individual has to have a sound educational foundation as well as being intelligent and hard working.
3 Pages(750 words)Essay
Personal Statement
The ever-changing trends in the financial market have always inspired me to gain more and more knowledge about business, financial resources, shareholders, accounting, and so on. I know that I have that instinct and passion that is needed for building a career in finance.
3 Pages(750 words)Personal Statement
Personal statement Personal Statement
First, my academic and work experience has led me to believe that a career in the public center may well be my future goal. CeFIMS is a prestigious part of SOAS, and the degree program will provide me with a broad background from which to choose my future specialty.
2 Pages(500 words)Personal Statement
Personal statement
As per the eligibility criteria stated, it states to have no management or business related educational background. In this context I would like to inform that I have completed my bachelor’s degree on Political Science with a high GPA (5.00/5.00) from the Lomonosov
2 Pages(500 words)Personal Statement
Personal statement
Learning is one key aspect that if taken seriously could transform the minds of these people. It is for this reason that I have taken my studies seriously so that
1 Pages(250 words)Personal Statement
Personal statement
I have a bachelor degree in Mathematics from Taibah University in Saudi Arabia. I have always had a strong fervor to pursue a Master Program in Public Strategy and Management in a prestigious university. This is
2 Pages(500 words)Personal Statement
Personal statement
It is my hope that you will consider my application and enroll me in your institution to pursue my academic and career goals. I schooled at Pascal English School and passed my high school education with an average of 91.5 %. I also received a General Certificate of
2 Pages(500 words)Personal Statement
Personal statement
I believe in a quality education which emphasizes on the total transformation and all-round development of the student so as to graduate responsible citizens. A challenging environment stimulates my exploration of ideas and
4 Pages(1000 words)Personal Statement
Personal Statement
Thus, after high school, I embarked on math study. Two years in two UI studying mathematics, I realized I needed more challenge. I needed a course that could incorporate empirical
4 Pages(1000 words)Personal Statement
Personal statement
For me, that profession is Marketing. Marketing was an integral part of my business studies during A levels. Having a preliminary insight into Marketing, I realized that it is arguably the most influential business division.
2 Pages(500 words)Personal Statement
Let us find you another Personal Statement on topic Unhappy Customers Personal Statement for FREE!
Contact us:
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us