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Business Management and Organizational Behaviour - Case Study Example

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This report gives an analysis of the current HR problems being faced at the Lucky Lion casino from the organisational behaviour perspective. Having identified a key problem with one of the reward mechanisms, which appears to be causing conflict amongst staff and reduced profitability for the company. …
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Business Management and Organizational Behaviour
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"Business Management and Organizational Behaviour"

Download file to see previous pages Worse than this, in some cases in encouraging revenues to come through a particular gaming station, some team members have resorted to bad practises such as giving away drinks and free accommodation which results in a net loss for the organisation as a whole. In addition to the animosity created between teams at the organisational level, it has also become apparent that that the bonus system has created a culture of blame within individual teams. As has been demonstrated with the case of Laura, where teams have failed to achieve the bonus, individual members of the team have sought to make certain members of the team a scapegoat, blaming the individuals for the inability of the team as a whole to win the bonus. As such, this may be seen as a costly problem for the casino which has already lost a team member due to the public disgracing of the team member who was held responsible for the loss of bonus due to a refusal to engage in what other may see as unethical practises. Other key problems which may be seen in the casino relate to the individual relationships which exist amongst owners, managers and family members. For instance, in the incident with Laura, Ron who has sought to make use of a personal relationship between himself and his uncle in order to facilitate the outcome of Laura either leaving or engaging in the unethical style behaviour in which Ron himself has made use of in the past. This is an issue which Jennifer as a responsible agent will now find increasingly difficult to deal with. For instance, should Jennifer choose to criticise Ron’s actions and take appropriate actions, one consideration is that Jennifer may worry that Ron will similarly seek to make use of his personal relationship with his uncle so as to counteract...
In informing the outcomes of the report, the report has made use of several sources of data including, the material presented in the case study as well as references to the appropriate models and frameworks as presented in the academic literature on organisational behaviour, management and leadership.
Having considered the facts of the case study one can see that there are a wide number of issues to be addressed from an organisational behaviour perspective, many of which spring from the current bonus system.
In addition to the animosity created between teams at the organisational level, it has also become apparent that that the bonus system has created a culture of blame within individual teams.
Having analysed the case study, it would seem that the fundamental problem is that the motivational methods being made use of are creating animosity between rival teams and internal team members within each of the gaming teams. As such, the recommendations of this report are that the current bonus system should be scraped and that the casino should look for alternative ways of trying to encourage each team to maximise revenues from its customers.
In implementing the recommendations, the report recommends that in the immediate term the current bonus system should be suspended with immediate effect. It is evident from the case study that at present the bonus system is causing conflict amongst the teams and resulting in sub-optimal profitability for the business as a whole. ...Download file to see next pagesRead More
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