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ICT Knowledge Management - Essay Example

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ICT and Knowledge Management 1. Introduction Before going to discuss the role of ICT in knowledge management, let us get a better understanding of what knowledge management actually is. Patro (n.d.) states, “Knowledge management refers to the process of acquiring, organizing, storing, sharing and using knowledge by organizations”…
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ICT Knowledge Management
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"ICT Knowledge Management"

Download file to see previous pages Information and Communication Technology (ICT) has introduced such technologies which really help managers and employees in the management of relevant knowledge. Companies cannot install ICT technologies properly on their own. Therefore, they hire ICT specialists for the installation of any specific ICT technology. Smith (2011) states, “An information and communications technology (ICT) specialist designs, maintains, and services systems used to store, retrieve, and send data”. Let us now discuss the role which ICT can play in knowledge management. In the report, we will consider one of the most effective ICT technologies which helps companies determine what information should be collected and converted into knowledge. The ICT technology, which will be discussed in the paper, will be Management and Information System (MIS). We will also discuss the role of ICT in different industries. 2. Role of the ICT Technology ICT plays a considerable role in knowledge management. Management Information System is an example of ICT which helps employees in the management of information that is required to run different business activities. Martin (2010) asserts, “Management Information Systems, which are often abbreviated to MIS are a subdivision of internal business controls that usually refer to documents, IT, people and procedures”. ...
illon (2010) states, “The chief principle of management information system is to make sure that the flow of correct information is facilitated to the right people or parties in an organization”. The key tasks of an efficient Management Information System include management of business related information, documentation of the collected information, and assisting the management in processing the information. “The processing of data into information and communicating the resulting information to the user are the very essence of an MIS” (Lucey 2005, p. 4). Management Information System presents the data to the concerned department in the form of a well-documented report consisting of those activities that are needed to be executed by the management of any specific department. The main purpose of using ICT technologies in an organization is to develop and manage such tools which help managers, decision makers, and other employees of an organization in the processing of information related to different sets of tasks and business operations. ICT is considered an integral part of any organization because it controls all activities regarding businesses of any organization by providing the right information to the right person at right place and at the right time. ICT not only helps companies collect relevant information, rather it is also used to process, analyze, and disseminate the collected information in order to carry out key business processes of an organization. Abel (2008) found that MIS deals with the planning, management, and use of effective information technology tools to help people manage relevant knowledge. Without the use of effective Management Information System, the employees can never properly access or use the information that is required to run ...Download file to see next pagesRead More
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