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A Living Entity: The Culture Of An Organization - Essay Example

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Role of Communication When Dealing With Conflict, Disagreement and Confrontation Name Institution Abstract The information in this essay was obtained online. The essay discusses the importance of using communication as a tool in conflict resolution. It shows the relationship between conflict resolution and management and effective communication…
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A Living Entity: The Culture Of An Organization
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"A Living Entity: The Culture Of An Organization"

Download file to see previous pages Keywords: Conflict, Communication, Conflicting Parties Role of Communication When Dealing With Conflict, Disagreement and Confrontation Conflict is the manifestation of a differing point of perception between individuals and groups (Adejimola, 2009). Conflicts are bound to happen but the outcome highly depends on how the conflicting parties work it out. Conflict may be between two or more people, within a group or between two or more groups. It can be beneficial as it may serve as a motivator. However if not well handled, it may affect an organization’s productivity. Communication is getting information, processing the information and expressing the consequential thoughts and feelings (Longman Dictionary of Contemporary English, 1995). It involves passing a message from one person to another. The person sending the information expects a response from the person receiving the message. We conclude that effective communication is when the message sent by the sender has been properly interpreted by the receiver. Communication in conflict resolution means passing of information and getting feedback between the conflicting parties. It helps to create an understanding between the conflicting parties. Effective communication is the most important part of conflict resolution and conflict management. ...
surety of getting a solution, poor communication hugely increases chances that the conflict will not be resolved and it may actually make the conflict worse than it was initially. There are several strategies or means of resolving conflict. These include confrontation, negotiation, collaboration, compromise etc. For this to yield desired results there has to be effective communication (Heimer, 2008). The conflicting parties should be willing to resolve the conflict. They should keep open lines of communication so that they may have a similar understanding of the conflict. For a good understanding of the conflict, the parties should try to come up with as many details as they can on what led to the conflict and how best to deal with the information. With the relevant information the parties can bargain their interests in order to achieve their set goals. Communication should be viewed to be two way therefore not one sided. It should be a means for the parties to express either threats or efforts of mending fences. It is via communication that the parties are able to put forth offers regardless of whether the offers are reasonable or not. Communication can also heighten the level of a conflict or create a solution for a conflict. As much as good communication aids in conflict resolution, sometimes it does so little to change the situation when opinions of the conflicting parties are so opposed to each other that it becomes hard or even impossible to reach to an agreement (Krauss & Morsella, 2000). In management, one role of the manager is to read signs of an emerging conflict. They should take the necessary measures to avert a conflict or if it has already developed they should be able to take prompt action. It is important for a manager to understand how conflict comes ...Download file to see next pagesRead More
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