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Quality Customer Service - Research Paper Example

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Lansing Community College MGMT 290 – Quality Customer Service CRN Date Your Name Student Number E-mail Address Telephone Number Describe the 5 Techniques to Implement Superior Service Quality Implementing superior service quality is something that goes down as an important element of maintaining service levels that have never been witnessed or experienced before…
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Quality Customer Service
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"Quality Customer Service"

Download file to see previous pages It would tell the individuals concerned that the organization looks after them and wants to give them what they deserve the most – impeccable service that is of serious quality. This paper shall discuss the five significant techniques which play a role at implementing superior service quality within organizations and which have remained as a metaphor beyond despair in the present times as well as the times to follow. These five techniques that are deemed as pivotal here comprise of winning with the customer, showing a positive attitude, identification of the customer needs, providing for the needs of the customers, and lastly making sure that the customers come back for more sales that shall benefit the organization in the long run. One must remember that these five techniques include a number of other sub points as well which shall be discussed within the entirety of this paper here. To start with, the first technique to achieve and implement superior service quality is that of winning with the customer which takes into account the determination to make it happen for both the organization and the customer in essence. It is imperative that the organization which is imparting superior service is winning right next to the customer himself. How this will happen is something that shall have to be comprehended properly. First of all, quality customer service needs to be identified and its description is made note of (Lin, 2011). When this has been done, the next step is to be aware of the fact that the end customer gets the satisfaction that is asked of the entire premise. If this does not take place, customer satisfaction has failed to fulfill its role and there are other avenues that need to be touched upon to reap success under such domains. The reasons for service quality’s importance are discerned as to whether they shall uplift the business in financial terms or provide relief in the wake of bringing in serious sales returns. The second technique is to demonstrate a positive attitude. It is because a positive attitude is the basis of solving half the quandaries that are related with customer service. If the organization wants to achieve supremacy within such departments, positive attitude is the solution to make it happen. Being an optimist always creates more room for understanding, especially on the part of the customers who are always looking for answers that would satisfy them in entirety. It is important however that the service levels communicate the best possible image no matter how difficult or trying the circumstances turn out to be. With that being done, staying energized all this while; while the service quality levels are being ensured refer to success within such realms. The third technique is to identify the customer needs. What this means is that this technique brings the customers in direct communication with the service team as to how the actual problem will be given a remedy that shall solve it in the first place (Martin, 2009). This will also aim to study the inherent areas where basic needs are understood and then worked upon to bring about a solution for the end customers. It is quintessential to stay one step ahead of the customer requirements and to fulfill them through a proactive approach, which is ...Download file to see next pagesRead More
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