The paper "RFID in the Context of Customer Services" deals with RFID as a company’s means to track its products. As a result, it is the best means to improve the customer’s services and the company’s performance, where some vulnerability occurs…
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In the modern business world, there is a need for companies and firms to increase the quality of services they provide their customers or quality of goods and products they produce or manufacture. It is very hard for any company or a firm to regain popularity among their lost customers or improve their position in the market. To make a profit very often means to provide customers with better services. At the same time, a chosen marketing strategy of customers’ services improvement should be developed in compliance with the needs of the company; their assets, potential, set goals and many other internal and external factors. Moreover, with regards to a wide-spread nature of technological innovations, companies implement innovative technologies in customer services. In accordance with research conducted by…: “Technology does more than enable the creation of new or improved services. It may also improve consistent service standards of the company, and, what is more, important is to involve the customers in operations through self-service technology” (Angeles 2005, p. 51). Therefore, the modern business world needs innovations. To keep pace with the globalized world every firm or company should meet new requirements and follow the developments of technologies. In order to appropriately introduce valuable innovative assets, it is relevant to assess their advantages and disadvantages. An individual-centered approach is high on the agenda in the modern business world. A customer is of crucial importance. The more customers the company has, the greater success comes. The relevance of RFID technology in the business world Taking into account the abovementioned issues of the modern business world, an innovative vision in the field of customer services can be illustrated by a high popularity of Radio Frequency Identification services. It is necessary to answer the question: “whether RFID technology is the best customers’ services implemented by the company to increase its sales?”In order to answer this question, it is relevant to consider modern researchers and studies on RFID technology, its advantages, and disadvantages, its importance for the company and the customers.
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The battle for market share gets fierce and at the end of the day what distinguishes between who survives and who perishes is ‘customer service.’ The Australian banking industry is no exception to this rule. Customer Services in the Banking Sector The well regulated banking sector in Australia has been encouraging new entrants more than ever before.
Customer service as defined by economists is the organizations ability to give their clients what they desire and require. Customer service in this sense, cover all aspects that do not directly interact with clients in any way, (Zemke and Woods, 1999, p.13).
The quality of the product should always be of high standard.
The customer care side concentrates mainly on providing services to the customer. Customer care section plays an important role on deciding how good a Hotel's services are and should be taken seriously at all times.
Again, pricing is linked with profits and customer satisfaction. In most competitive and free markets, pricing is determined by the forces of demand and supply.
In the case of oligopolistic markets, where few major players dominate the business, they are in a position to dictate pricing terms, often to the detriment of smaller players who do not have the material resources or pricing strategies to match the big players.
According to the report best practices also calls for a high degree of interdependency among services and departments in order to offer and maintain excellent products and services. FedEx has successfully achieved this by investing heavily on the IT capabilities. Today, it has an income of $25 billion a year.
The researcher will focus on benefits of RFID with regards to consumers through the reduction of customer’s costs and save money from the supply chain of the stores. It is further claimed that RFID is positioned in the modern business world as a tool facilitating business performance, cost-reducing policy, and an appropriate client-centered approach.
The technology uses a semiconductor in a label or tag and when this label or tag is exposed to the correct radio frequency, the stored data gets transmitted (Reigelsperger & Harkins, n.d.).
The radio frequency identification technology is in use for serving several
Customer satisfaction mainly occurs only when an individual customer need, demands and expectation are met and exceeded. When customers’ demands are satisfied; their loyalty to the business increases. Mainly increased customer satisfaction from a given company products and services increases the customers loyalty.
Alzheimer disease. In addition, the use of Radio Frequency Identification Devices has been extended to business processes whereby certain tags with RFID are used to detect shopping items, and the amount of money
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