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Supervisory roles - Essay Example

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Supervisory roles are known to cover a wide range of responsibilities (Hassi and Storti 45). Through the interview I conducted with a store supervisor, it was emphasized that a store supervisor plays a managerial role and handles the tasks of supervising staff members as well as presenting reports to the head office…
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Supervisory roles Essay
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"Supervisory roles"

Download file to see previous pages Because the interviewee held a supervisory role at a local bookstore, there were around 15 employees that he has been supervising. The management responsibilities of a store supervisor initially revolve around the selection, hiring, and training of new employees. When these staff members have undergone the proper training and preparations for work, the store supervisor handles the responsibility for developing the schedule for staff members on a weekly or monthly basis. Because the store employs a number of sales clerks, to manage the schedule has always involved the consideration of the availability and work patterns of every personnel. Moreover, when staff members report for work, it is the job of the supervisor to establish clear communications regarding the tasks assigned for every employee as well as monitor and observe the members’ work habits. This can help ensure that their performance is satisfactory and can contribute to the store’s long-term success (Chan and Soong 22). If a store employee is incapable of accomplishing the tasks assigned by the store supervisor, the latter should then articulate the problem to the concerned employee and its possible outcomes. Probation and termination are common repercussions brought about by incompetent work; however, it is also essential that the store supervisor assists employees in identifying and practicing the measures for improving performance. On the whole, the nature of a store supervisor’s job is focused on the supervisory of service flow within the store and provision of assistance for store employees to ensure that all tasks are accomplished and a satisfactory performance is obtained. According to the interviewee, their store’s education and training requirements for store supervisors include a 2 to 3-year experience of working in similar stores and should demonstrate knowledge and ability in supervising a store, training individuals, communication, and store operations. Moral conduct and positive attitudes should also be exemplified. Nonetheless, despite the requirements necessary to become a store supervisor, further training had been provided to the store’s members, from floor employees to store supervisors and managers, to ensure high levels of performance. My interviewee had undergone training to improve worker competency with which they were provided with information and tools as a means of enhancing skills and knowledge. Certain strategies were used, including structured conferences, worker self-rating, and provision of personal feedback. An action plan had also been provided to ensure that all short-term and long-term goals and objectives were clearly outlined. For my interviewee, he believes that the three most important characteristics of a good supervisor are to be an effective administrator, an active educator, and a sincere supporter. He should be able to have clear expectations of the work in adherence to performance standards that have been clearly defined and should accept the authority and power in a non-authoritarian manner. Procedures should also be clearly structured and constructive feedback must be effectively provided to workers, such as confrontation during the appropriate time as well as an honest and critical advice in such a way that the employees can be assisted in developing strength and independence. There was a time when he hired two new cashiers who had been employed part-time while attending school to finish ...Download file to see next pagesRead More
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