We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Services Management - EFQM Excellence Model and Radar Logic - Essay Example

Comments (0) Cite this document
Name: Course: Instructor: Institution: Date: EFQM Excellence Model and Radar Logic Executive Summary The EFQM model of management is a milestone in modern management because of its relevance its application in organizations. The model is designed to assist organizations to conduct self-assessment activities and strengthen their structural operations at all times…
Download full paperFile format: .doc, available for editing
Polish This Essay96% of users find it useful
Services Management - EFQM Excellence Model and Radar Logic
Read TextPreview

Extract of sample
"Services Management - EFQM Excellence Model and Radar Logic"

Download file to see previous pages The fundamental objective for the study is highlighting the effectiveness of the model in the actual business scenario. Further, the paper will discuss the significance of the model which is the practical and objective approach to make operations of a company better. The challenges and critique on the model which include the fact that mathematical details are not inclusive will be highlighted. Since this is a secondary report, the main methods used to compile the report were library study and internet research. A case study of Mr. Smith, a customer with Executive Bank PLC who lost valuables will be the basis of focus on how EFQM can be a turnaround tool. The findings on the case exposed the lack of proper communication by the operations and customer care department. The report recommends that the company should carry out systematic checks on its operations and adopt a continuous improvement of systems. Secondly, proper staff and communication channels are recommended to avoid any future problem. Table of Contents Executive Summary Introduction EFQM: Background Information Principles Value addition to the customer Creating sustainability Developing an organizational capability Harnessing creativity and innovation. Vision, integrity and inspiration Possessing agility Managing talent Continuous results Purpose of EFQM Significance Challenges and criticism of EFQM Case study: Executive Bank PLC. Gold Card Protection Service Possible Causes of the Problem EFQM Solutions for the Gold Card Protection Service Developing an operational network Redesigning of the operations of the card service Prioritize issues Use of the EFQM Concept as an exemplification of the above Solutions Use of The Radar System Conclusion Recommendations References Further sources Introduction It is the objective of each organization or firm to offer quality services and satisfy all interested stakeholders. Many models have been created to measure and control the performances of these firms at specified periods according to Afuah and Tucci (2003, p9). As effective as they may be, each of the models has been found to have a considerable degree of limitations. The most effective of these models ought to have three qualities that can be of use by the management and employees namely innovation, collaboration and cooperation. It is obvious that service delivery executed at the highest level does not only satisfy a customer, it also motivates the employee to work better and give better results. The EFQM or European Framework for Quality management incorporates the three qualities that can harness these desired results in the service sectors such as banking and insurance. The model was launched in 1991 on the platform of eight fundamental concepts of quality management. With over 30,000 small and large organizations applying its principles, EFQM has proved to be not only reliable but also an effective framework of management. This exercise focuses on EFQM principles and their significance, its critique and its application relates to a bank namely, Executive Bank PLC. EFQM: Background Information After the great depression of the 1930’s and the emergence of new markets, organizations in America began to look for new ways of doing business. This was mostly motivated by the drive to do business in an effective and efficient manner. Research activities in various institutions were ongoing on the aspect of ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Services Management - EFQM Excellence Model and Radar Logic Essay”, n.d.)
Retrieved from https://studentshare.org/management/1404418-services-management-efqm-excellence-model-and
(Services Management - EFQM Excellence Model and Radar Logic Essay)
“Services Management - EFQM Excellence Model and Radar Logic Essay”, n.d. https://studentshare.org/management/1404418-services-management-efqm-excellence-model-and.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
The Model of European Foundation for Quality Management (EFQM)
The study includes analysis of the EFQM model followed by its application and implementation to the case study of Squire Hotel Group. The report concludes that the model brings significant change to the total cost in conjunction to the cost over sales. Lastly, the report recommends adoption of this model as a framework as it would lead the hotel group to improved organizational performance.
14 Pages(3500 words)Essay
Business Excellence
nc is renowned to be one of the leading Information Technology (IT) companies with its home country as United States. In the year 1984, Michael Dell founded Dell Computer Corporation (Dell). From the introduction of its very first model, the company’s strategy was to sell directly to the customers, which assisted the company to build direct relationships with no intermediaries’ cost.
20 Pages(5000 words)Essay
Assignment 3 : A Business Report
Additionally, this report also shows three integrated components which can help Executive Bank to deliver excellent services to its potential customers by maintaining superior relationship with its business partners. Moreover, the report reveals the utilisation of EFQM model by other service organisations and its advantages that they have obtained.
10 Pages(2500 words)Essay
EFQM self-assessment using RADAR methodology
The overarching purpose of implementing the model within the structure of any company is to assist in the quest to become more competitive. This report aims to apply EFQM and RADAR methodology to evaluate the Royal College of Surgeons in Ireland. Executive Summary The Royal College of Surgeons in Ireland has been in existence for well over 200 years.
26 Pages(6500 words)Essay
Working with the Excellence Model - Critical Analysis
Working with Excellence Model-critical Analysis [Pick the date] Author Business excellence model is a framework that assists the organizations to review their performance and management in a number of areas to identify their targets and action of improvements.
3 Pages(750 words)Essay
Services management
Customer service management, sometimes referred to as client association management, is a great deal more than attentiveness to client satisfaction. Customers do not desire to be just "satisfied." They want the emotion that the association considers their commerce to be significant, essential, and very important to its process.
4 Pages(1000 words)Essay
European Foundation for Quality Management (EFQM)
izational performance (in terms of the quality of services and product offered to the public) has been proved to be the most appropriate solution for the effective measurement of firms’ performance within the international market. In accordance with the official site of
8 Pages(2000 words)Essay
Business Excellence Model
These departments and its constituent employees will be involved in many processes, which will be initiated by the leader or the management team. The main function of the departments and the employees is to successfully accomplish those processes with
8 Pages(2000 words)Essay
Services Management
Specifically, this paper discusses these issues with regards to the purpose, application and limitations and how the effective management of these areas might contribute to the success of the organisation under study.
11 Pages(2750 words)Essay
Radar Logic in the business excellence
The model has its success pegged on its customer satisfaction. To achieve this, the model demands a leadership structure that is inspirational as well as flawless systems of any given organization. Excellence by definition refers to perfection, an attribute
1 Pages(250 words)Essay
Let us find you another Essay on topic Services Management - EFQM Excellence Model and Radar Logic for FREE!
Contact us:
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us