Al Ain Distribution Company - Essay Example

This is under the Law 2 of 1998 on 1 January 1999 with its Head Office at Al Ain. This company is a completely owned subordinate of Abu Dhabi Water and Electricity Authority with a fully paid investment of AED Billion 1,530,000,000 (Al-Ain Distribution Company, 2012). It is the sole distributor of Water and electricity in the Eastern Area of the Emirate of Abu Dhabi (Al Ain City and adjacent countryside areas). This includes the ownership, maintenance, and operation of the electricity and water distribution, network properties, meter reading, and facilities for the supply of water and electricity.

The number AADC employees at the end of 2008 financial year were around more than 1900. The Company provides services the population in the East Region of Abu Dhabi (Al Ain Region), which is currently approaching half a million people. The company has established a documented Integrated Management System, which includes an IMS Policy statement, IMS procedures, IMS Management Manual, IMS Objectives, Operating Procedures, Flow Charts, Process Maps, and IMS Records. ADDC operates in the Eastern Region only, whereas Abu Dhabi Water and Electricity Company (ADWEC) provide water and power distribution services in Abu Dhabi and its suburbs to approximately 216,000 customers (Abu Dhabi Water and Distribution Company, 2012). . The company’s responsibility is to consistent, steady, and safely distribute water, electricity from Transco’s termination points to residential, commercial, agricultural, and government consumers in the Al Ain Region.

The company executes the following to meet their responsibilities: Maintenance and distribution of the network of distribution assets. Secondly, the company carries out testing of water quality through its laboratory services. Lastly, the customer interfaces including billing, call center operation and revenue collection. The company uses a low cost strategy. The reason being it provides social very important social needs and, therefore all people in the region should be able to access their services.

The evidence of their low cost strategy is through the low cost payments that the inhabitants make of only AED 50 (Dirham) for meter checkup fees (Abu Dhabi Water and Distribution Company, 2012). There are no addition fees the required to be paid. There are no clear employee productivity and measurement mechanisms in this company apart from the career development program. This program is offered to fresh graduates for training so that they can work in that company. Employee productivity is a very crucial aspect in terms of the achievement of company goals and objectives.

One of the ways of employee productivity measurement is through the establishment of a baseline. A baseline is a standard used for measuring performance of an entity according to set goals and objectives (PM Hut, 2008). 3. FORECASTING According to the Al Ain Distribution Company, the procedures are outlined as follows. The Users connected to the Water Distribution System