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Knowledge Management - Essay Example

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1. In your own words, summarise the theory relating to communities of practice with a particular emphasis on collaboration and knowledge creation. In 2004, MindTree was a small team which started to work on mainframe technologies. The new group initially started to nurture the spirit of belongingness…
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Knowledge Management
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Download file to see previous pages Eventually, it becomes vital to identify ways of sharing knowledge across different location, projects and practices. At MindTree, the role of communities is to reflect the socio-technical approach of Knowledge Management. There have been some theories and models behind the successful implementation of knowledge sharing and collaboration at MindTree. One of them is the Community Maturity Model. Brief description of Community Maturity Model is mentioned in subsequent paragraphs. Community Maturity Model This model has been developed by Raj Dutta. Dutta has established this model to create a unified vision for communities in order to pursue collaboration and knowledge sharing. Therefore, the primary purpose of this model is sharing among people. Personal development and learning are not the primary objectives of this model, only sharing among people is. Despite of such profound importance, this model is not much applicable because its ramifications are too unpredictable. According to Dutta, another important level of maturity after sharing is building competency. Competency building is referred to as identifying an area in which the organization can excel as compared to its other activities. In the case of MindTree, competency building lies in individuals when they learn from one another. The third important level of maturity is Capacity Building. Capacity building is referred to as building relationships between community and other business entities. At this level, communities have a direct impact on software, existing processes and organizational activities. Role of Champions in Community Practices Forming communities at MindTree is relatively easy. Communities are generally a group of people working together passionately and sharing knowledge. Developing communities also help people for their self-development as well as business development. Communities are represented by champions. In order to avoid being dependent on a single person, all communities must have multiple champions. The role of champions is vital for communities. All the champions must bring people together and the goals of all the members of community must be aligned. The role of champion is very challenging as it requires persistently motivating and energizing people. Therefore, champions must possess leadership skills as well. After reviewing the basic strategies of MindTree, it can be noticed that the primary focus of MindTree is on knowledge sharing and collaboration. The company has strived hard to formulate plans at strategic level so as to improve the overall performance of individuals. MindTree believes that sharing information and knowledge reduces the level of fatigue and stress and teamwork can be productive if implemented in an adequate manner. The role of champions for every community is also very substantial as champions are the one who needs to lead and direct the entire community. (Word Count: 512) 2. What are the key elements of MindTree’s Knowledge Management System? How do these elements link together? How effective is the system? Knowledge Management is another activity which helps in contributing and supporting the values and culture of MindTree. Experts differ in their explanation of Knowledge Management but typically they all agree that knowledge management system requires activities, technologies and processes which aim to organize, acquire, share, apply ...Download file to see next pagesRead More
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