HR challenges in managing a network of high-class cafes in the United Kingdom - Dissertation Example

It is evident from the study that unlike any other business type, in its essence hospitality business is largely dominated by human resources (HR) over any other aspect of the business. In other words, people, working in a hospitality organisation, create success of their organisation by their actions and decision. Provision of quality service is the main goal of any hospitality organisation, as service is the main product that organisations sell. At the same time, hospitality concerns service that is not mechanical, but rather human-made, hence HR Management is a definitive factor in delivering quality.

In general, hospitality service is created, maintained and supplied by humans at all stages of operation, and the right HR policy is a definitive factor in this industry. All stages are equally important and provide equal contribution towards delivering quality service and hence profit. However, the degree of importance of HR is significantly higher outside the profit objectives – a right HR policy makes a business favourable to work in if we look at this from employee perspective; and also to be a customer if we consider this from consumer’s perspective.

This is why HR aspect in hospitality appears as one of the most significant investments that often get overlooked or underestimated. Another significant issue in this dissertation will concern quality control. It is unclear at first glance what defines quality and the dissertation will thus analyse the crucial factors defining quality specifically for our type of business. Providing for the right interpretation and understanding of quality will be an essential component for an appropriate assessment of an HR policy.

One of the most significant challenges this dissertation is going to analyse is the motivation of employees within cafe business. It is apparent that majority of hospitality industry employees consider their workplace as a temporary solution to earn money or receive some experience in non-home country. Clearly a fraction of people working in this sector are looking to develop themselves as professionals and consider working in a cafe as a worthy professional career. Motivation is the most significant challenge for most employers in this sector, and it happens that high percentages of people are getting withdrawn for being below the required work standard.

High staff turnover in cafe industry is also the major concern for most business owners and there are a number of reasons for this. According to Mehta (2005), “once employed, a fifty percent chance exists that any given employee will leave their job within a year”. The first reason was mentioned above as the minimised potential dedication to work from employees. Secondly, according to Directgov website, over 70% of current workforce in the restaurant and hospitality sector is foreign citizens attracted by a high living wage of ?7.85 per hour in London.

Their term of stay at one workplace is often limited by their visa term, or other immigration obstacles, as well as the desire to experience different jobs during