We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Arnold Palmer Hospital: Managing Operations - Essay Example

Comments (0) Cite this document
Managing the quality of service is always a challenge among hospital or health care organizations as traditional and prevailing practices often impede or threaten adoption of new or untested systems that may prove to be worthwhile…
Download full paperFile format: .doc, available for editing
Polish This Essay97% of users find it useful
Arnold Palmer Hospital: Managing Operations
Read TextPreview

Extract of sample
"Arnold Palmer Hospital: Managing Operations"

Download file to see previous pages Its Executive Director Kathy Swanson’s improved system about achieving quality health care is beyond question as she was able to implement various techniques to determine problems as well as how to solve them. Empowering the work force towards achievement of goals is employed by Swanson aside from directly being in contact with customers or patients. However, quality health care is not only achievable through management approach but also on processes and supply chain of which guaranteed if not availability of quality health care products and services are provided to customers. This paper will try to determine the approach in managing the quality of services, processes and supply chain from both a strategic and tactical viewpoint of Arnold Palmer Hospital in consideration of their existing practices. Approaches in Managing Quality Services Quality service amongst health providers is of paramount importance. In fact, health care providers across the world have been exerting efforts to improve their operations and management in order to meet their patients’ expectation and satisfaction. In the first place, it is important to give proper attention to their patients’ assessment because healthcare organizations exist due to patients. In the health sector, quality is practically referred to the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs (American Society for Quality, cited in Heizer & Render, 2008). Arnold Palmer Hospital The Arnold Palmer Hospital, one of the most important hospitals in the United States which provide health care services to both women and children, is one of these many health care providers that immediately implemented approaches in managing quality services. The underlying reasons of the organization in improving their services are to; increase quality and efficiency, raise patients’ satisfaction, protect their company reputation, improve their ability to compete, reduce exposure to liability, and reduce risks and cost (Institute of Medicine, 2001). Quality Management Approaches In order for Arnold Palmer Hospital to meet these goals, it is important to employ the quality management approaches that include the following: continuous quality improvement, employment empowerment; benchmarking; Just-in-time (JIT); and total quality management (TQM) tools (Heizer & Render, 2008). Continuous quality improvement: When an organization wants to improve on quality it may tend to increase costs; however, with the right quality improvement approach these organizations are able to improve quality while maintaining low costs. The continuous quality improvement is an approach that was already employed by Arnold Palmer Hospital in order to undertake their operational changes such what needs to be improved and what methods/strategy is available to assess the improvements. In addition, to implement change, the APH management has involved all the staff from the highest position down to the lowest position to work as a team. The management emphasized that quality service is everyone’s responsibility; hence every employees are given extensive orientation on quality, patients’ satisfaction, and their role in continuous improvement. To improve their operations such admissions, inventory, food service delivery, billing, vacated room turnaround time, the APH may need to adopt the Kaizen and Six Sigma model. The Kaizen is a Japanese term for continual improvement which is also referred to PDCA, Shewart or Deming Cycle. The model is comprised of 4 steps: Plan – design or revise business process components to improve results; Do – ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Arnold Palmer Hospital: Managing Operations Essay”, n.d.)
Retrieved from https://studentshare.org/management/1394499-arnold-palmer-hospital-managing-operations
(Arnold Palmer Hospital: Managing Operations Essay)
“Arnold Palmer Hospital: Managing Operations Essay”, n.d. https://studentshare.org/management/1394499-arnold-palmer-hospital-managing-operations.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
Enhancing the Quality of Services and Processes through Strategic Management
This paper develops and justifies a new approach towards enhancing the quality of services, processes and supply chain and in so doing, it evaluates the transformations required to enhance Arnold Palmer Hospital’s philosophy of 100% patient satisfaction. It focuses on strategic management as a significant technique to enhance performance.
14 Pages(3500 words)Essay
Managing Multinational Operations
However, today, when one analyzes the status of China, it has been successful in attracting a huge number of multinational companies and foreign investors in midst of huge criticism with the introduction and implementation of various strategies that play a significant role and facilitate multinational companies in setting up their business ventures in the country.
4 Pages(1000 words)Essay
Managing Operations
The manufacture and marketing departments of the supply chain converge to produce different products that are market specific with the aim of satisfying common market needs. The vertical integration strategy is well suited to avoid the problem of holding up and this translates to efficiency and financial growth of businesses that have subscribed to the strategy.
9 Pages(2250 words)Essay
Managing Operations
However, there could be one problem which involves sitting down and doing the work. The production manager should therefore ensure that they have a detailed outline of the content they want to create to be the first step in creating the schedule of the production (Rasmussen, 2009).
3 Pages(750 words)Essay
Managing Projects and Operations
This has granted Energise Health & Fitness Centre positive experiences within its financial growth due to its dominance as one of the major fitness company’s within United States fitness industry. Energise Health & Fitness Centre’s corporate strategy is capable of handling effectively, the current situation within fitness industry.
8 Pages(2000 words)Essay
Managing International Operations
This can be achieved, firstly, by adopting the Six Markets Model which enhances relationship management, may it be with the customers, suppliers or the employees. Secondly, a suitable customer service model has to be incorporated into the system. Lastly, the organisation can rely on McKinsey's 7S to manage its multidisciplinary and multicultural teams and functions.
6 Pages(1500 words)Essay
Managing operations
The notion of production management has been transformed from the manufacturing activities and has expanded to activities as purchasing, warehousing, transportation, and other operations from the procurement of raw materials through various activities until a product in
8 Pages(2000 words)Essay
Managing Operations
In the customer services management, Subway outlets are not able to attract customers because of various reasons. After identifying the reasons, the recommendations have been given to Subway to improve
8 Pages(2000 words)Essay
Managing multinational operations
erstanding the company has a number of assumptions about its future business practices; as such the organization must find a multinational bank particularly suited for their strategic interests. This essay examines a number of banks that offer multinational options and
2 Pages(500 words)Essay
Hospital Emergency Operations Plan
In a disaster or emergency environment, all the hospital staff and the appropriate Medical Center staffs are considered very important in the hospital’s operations. The hospital employs the Hospital Incident Command System in managing essential hospital services and allocating basic responsibilities to staffs in emergency response.
4 Pages(1000 words)Essay
Let us find you another Essay on topic Arnold Palmer Hospital: Managing Operations for FREE!
Contact us:
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us