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Operation Management: Savoy hotel case - Essay Example

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This report provides an analysis of some key areas of the operations within the hospitality industry, using Savoy hotel, Frankfurt as a case study. The study deals with strategic aspects of hospitality services of Savoy and concentrates on operational management. …
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Operation Management: Savoy hotel case
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Download file to see previous pages g, reception, room , conferencing services, automated record of housekeeping and laundry inventory, portable fire extinguishers and their suggested locations, maintenance followed by routine inspections and eco friendly measures, in order to seek a plausible conclusion. 1. Introduction 1.1. Objectives: The aim of this report is to analyze strategic operation management of Savoy hotel, Frankfurt. For better performance and improvement, the identified problems will be addressed and analyzed in search of plausible conclusions. 1.2. Scope: Scope is to focus on operation management of Savoy hotel and devise an operational management strategy coupled with recommendations for value added services 1.3. Acknowledgements: In order to complete this academic report, the students interacted with hotel staff for a valuable insight of procedures/processes of hospitability industry. Course materials, academic journals, websites and facts have been resorted to strongly back up the ideas/suggestions. 1.4. Assumptions: This report is made by students and, henceforth, is produced for academic purposes. Therefore it is not conclusive to be presented as a professional insight in hospitality services. 1.5. Background: Savoy hotel is a four star rated hotel establishment comprised of 144 rooms. Operation Strategy Krajewski, Larry and Malhotra (2007) explain that strategy specifies how operations implements corporate strategy and helps to build a client driven hospitality service. Operation strategy links long term and short term operations decisions to corporate strategy and develops the capabilities the hotel needs to be competitive. It is the core of managing processes and value chains. Operations strategy is the linchpin that brings these processes together to form value chains beyond...
The aim of this report is to analyze strategic operation management of Savoy hotel, Frankfurt. Krajewski, Larry and Malhotra explain that strategy specifies how operations implements corporate strategy and helps to build a client driven hospitality service. Operation strategy links long term and short term operations decisions to corporate strategy and develops the capabilities the hotel needs to be competitive. It is the core of managing processes and value chains. Operations strategy is the linchpin that brings these processes together to form value chains beyond walls of hotel to ensure client satisfaction. Term operations management refers to systematic design, direction, and control of processes that transform inputs into services/products for internal and external stakeholders. A process is an activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers. A process can have its own set of objectives, involve a work flow that cut across departmental boundaries and may require resources from other departments. Therefore cross functional coordination is essential to effective management of hotel.The concept of operations strategy plays an important role in determining the overall long term success of an organization. Developing an operation strategy means looking to new ways to add value for the customer in the goods and services that the hotel produces and delivers. ...Download file to see next pagesRead More
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