The analysis can also show the organisations’ weaknesses. Moreover, through the analysis, the organisations will know the areas that need development. Training needs analysis involves assessing the needs of the Hospital Services Advisors, a training programmme and evaluating the training needs analysis…
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Training needs analysis involves assessing the needs of the Hospital Services Advisors, through a training programmme and evaluating the training needs analysis. The organisation which will be the focus of such a process is Ramsay Health Care UK.
RAMSAY HEALTH CARE UK
The founding of Ramsay Health Care (RHC) was back in 1964. The company has developed, and has over 117 hospitals. Furthermore, it has day surgery amenities in France, Australia, Indonesia, and United Kingdom. This made the organisation assume the status of a global private healthcare operator. In England, the company obtained Capio UK and its group of hospitals in 2007. By September 2010, RHC had employed more than 3500 employees, making it the top health care providers in the UK. This achievement provided a solid foundation for expansion. The company benefits from its established trade name because of its wide spread network. It competes effectively with regional players. Currently the RHC is in a lasting affiliation with the National Health Services (NHS), where it provides surgical and diagnostics services to both private and self-sponsored patients.
In the year 2010, RHC had a 10% augmentation of revenue after getting revenue of 350.2 million in the 2009 financial year. During the Medibank Private Menders’ Survey, RHC was ranked among those who had the top honors. Moreover, RHC was also among the five finalists of the best Health and Wellbeing Strategy in the Australian Human Resource Award. Furthermore, it has an excellent ability to satisfy its customers’ needs. For this reason, it has constantly emerged the top three after rating the two hundred service companies in the private and public sectors.
There has been an escalation of birth rates, growth of outpatients’ treatment and the increase of the ageing people. Consequently, the economic environment and the demand for private health care are steadily escalating. This forces the RHC to expand its hospitals in the UK so as to succeed in catering the needs of the public. Additionally, RHC has successfully maintained satisfaction for its staff by ensuring that the proper work place health and protection risks are on check. Consequently, RHC has had a reduction of the time wasted because of injuries. The aim of RHC is to be at the top in offering the highest quality clinical services among the private healthcare hospitals. Furthermore, the organisation responds to the requirements of its patients by providing the best customer services. For them to meet their objectives, the RHC conducts an operation measure every year toward improving the patients’ experiences, and clinical effectiveness. Additionally it acknowledges the importance of investing in human capital. Therefore, this has been the reason for its current achievements and developments. Moreover, the RHC offers scholarships to its staff who wishes to further their studies. For example, the company recently offered sixty thousand dollars for the staff to pursue postgraduate at its will. The strengths of the organization incorporate its wide network since it has several outlets that offer the necessary services to the clientele base. This enhances its ability to compete within the health industry. Furthermore, its personnel are well versed with operational processes making it simple to embrace emerging technologies that enhance their skills. An additional strength pertains to the organization’s ability to attain increased revenues as illustrated in the financial outcomes. The most significant weakness arises from the inability to determine the patient’
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1.0. In training the members of staff in the training department, explain what training methods are being used? The training method that is being used in the case study is the method known as coaching and a combination of mentoring as well. This is an in-house-training method that is used.
Employee training and development objectives can be classified in to individual objectives, organizational objectives, functional objectives and societal objectives. Question one A training program designed to teach employees good customer service can be translated in to different outcomes.
The diagnosis of training needs is the process of information gathering which helps to improve its effectiveness (Leat & Lovell, 1997). Typically performance appraisals help identify the skills gap and thereby analyze the training needs. However, this method has flaws such as appraiser bias or the employee may tend to de-emphasize or over-emphasize depending on whether the goals have not been set or the goals are being monitored (Leat & Lovell, 1997).
RESOURCES AND MATERIALS - pertains to the necessary means that will be provided and make available by the company in order the program to materialize and achieve its objectives. Financial budget, competent personnel/trainer, facilities and learning materials are some of these.
The exponential growth in technology and its effect on the economy and society as well has made training more prominent than ever.
Training is critical not only to enhance productivity but also to induce and encourage workers by informing them the importance of jobs.
It should be mentioned that the purpose of training is to improve knowledge and skills, and to change attitudes. This can lead to many potential benefits for both individuals and the organisation. Training can:
Training needs analysis is therefore a key element of improved organisational performance.
In the past, performance appraisal has been extensively used as a parameter to determine the training needs (Leat & Lovell, 1997). Each participant undergoes a rating process which helps to contrast his or her task role with various performance or behavioral ideas.
Bureau of Labor Statistics, 2015). The need analysis survey for customer service representatives seek to establish their training, organizational, and individual needs. The survey will include ten self-administered questions
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