Tourism and hospitality management - Essay Example

Hospitality management is one of the key areas which can define the overall competitiveness of the firms working in the hospitality industry. Over the period of time, firms which have been able to develop better management of its resources have been successful in developing important competitive advantages over their competitors. This report has presented a complete analysis of different issues pertaining to two different services providers in the industry. The overall purpose was to check and analyse whether different aspects of hospitality management and project management are carried out in accordance with the best practices.

A visit to Sheraton Hotel suggested that the hotel has good quality hygiene food, better services, safety management as well as the roles and responsibilities are adequately defined. This has allowed the hotel to develop a system under which different activities are carried out in accordance with the laid down policies and procedures. This was done in order to get a firsthand information about the best practices adapted by the industry leading organizations. Crystal Clear Resort, our next assignment, however, showed somewhat a different scenario as the resort faced different issues such as people management, diversity, customer services as well as communication between the employees.

Due to diversity of the employees, Resort is facing different challenges and as such requires complete change in the overall attitude of the management in shaping its overall competitive advantage within the industry.. ike work place diversity , reducing the conflict between the employees as well as improve communication between them requires that the Resort must develop better strategies as well as work environment in order to ensure that it can operate on the long term basis besides become more competitive in the industry.

It is also critical that Resorts must be able to implement better conflict management practices in order to ensure that it can deliver better customer services to its customers. Overall the organization needs a direction- a new strategy to ensure that it has put in place important changes. This would include better management of HR resources, better operational planning as well as the adequate and effective conflict management system. Develop and Implement Operational Plans Appendix A The need for Operational Plans Operational plans are considered as the sub-set of the overall strategic framework of the organization and require meticulous compliance with the overall strategy of the firm.

It not only defines the short term goals and objectives to be achieved but also outline as to how and what parts of the overall strategy of the firm needs to be operationalized. A well-developed operational plan is considered as essential for the development and approval of the operational budget of the organization. A well-developed operational plan therefore provides answers to questions like how to measure the progress and where firm intends to go. This approach therefore makes operational plans an important part of the overall strategy execution of the firm.

A clear and well prepared operational plan therefore helps firms to set clear objectives, overall activities to be delivered as well as desired outcomes. Appendix B Internal and External Factors In order to better prepare