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MLAC: Management and Leadership Across Cultures - Essay Example

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MLAC: Management and Leadership Across Cultures Table of Contents Introduction 3 Issues Faced By Hilton 5 Theories on Leadership, Motivation and Management for Managing Diversity 6 Strategies Implemented At the Hilton Hotels 10 Strategic Options 14 Recommendations and Conclusion 16 References 17 Bibliography 22 Introduction Internationalization has given rise to the increasing awareness of the managers of the hospitality and the tourism sectors to focus upon the various issues that relates to leadership qualities of the people in the organizations…
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MLAC: Management and Leadership Across Cultures

Download file to see previous pages... When the literature on leadership is concerned then it is normally viewed that it presents certain conflicting views regarding the transferability of the behaviors of the leader’s behaviors and the processes in various cultures (Dorfman & Et. Al., 2002). With the rise in the globalization, a few of the successful business houses may escape requirement to work across the cultures. However, the well known fact states that even if the organizations don’t work with the foreign bodies abroad they would still face the challenges to recognize ‘mono-cultural workforce’. Most of the businesses in the South West are utilizing the foreign personnel at farms and care homes for the purpose of operating at the maximum effectiveness. When the business units tend to move towards the cross-cultural business environment then it becomes necessary for them to be aware of the way culture affects the workplace. If any organization faces the problem of cultural differences then this might impact the inter-personnel communication, the health and the safety procedures along with the project management (Kwintessential, n.d.). In this context, for the research paper Hilton Worldwide Hotels have been selected. Hilton Worldwide offers its travelers the best accommodations, values as well as services. It was in the year 1919 in Cisco when Conrad Hilton purchased his foremost hotel. At present, the hotel has been expanded geographically and thus tends to provide various facilities for the purpose of enhancing the experience of the guests. In the present day, the hotel has been thriving at becoming a pioneer in the global hospitality sector, extending the lodging sector from hotels and/or resorts to comprehensive stay suites along with hotel that has been priced reasonably (Hilton Worldwide, 2010). It is worth mentioning that there are around 530 hotels as well as resorts that are sited in 76 countries in six continents. It is the workforce of the Hilton who forms the part of the global family helping it to enhance the journey of the travelers (Hilton Worldwide, 2010). This report will aim at understanding the way the managers at Hilton Hotels approach the issues associated with management, leadership and motivation with culturally varied business environment. The report will be supported with relevant theories, models as well as concepts in order to evaluate the issues. It will further highlight the strategic option that is available so that the staffs and the guests can be administered effectively. Further, through this report recommendations on the method of improving leadership and management processes will be demonstrated. Issues Faced By Hilton The Hilton Group is well recognized as being one of the leading names in the hotel, hospitality along with gaming industry. It has invested its money into diverse online reservation travel enterprises. It has also expanded its operations such as of ownership of the companies producing its furniture. Although the company is in strong position and has numerous strengths, it also faces several challenges and ...Download file to see next pagesRead More
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