Client Care Skills - Kempston Magistrates Court Ruling on Evie Knowles Situation - Essay Example

CLIENT CARE SKILLS By Introduction This is a professional skill assessment paper that concern client care skills. The order case involves usage of professional client skills handle Evie Knowles case scenario. According to case study requirement, I am working under the supervision of Ravi Singh, the Legal Executive in charge of the criminal litigation department. The order comprises of 5 tasks, however, this paper concentrates on task 3, 4 and 5. Task 3 requires a draft of email, task 4 requires a draft letter and task 5 involves answering questions relating to client care skills. Task 3 Email Draft FROM: rmsingh@kempstons.co.uk TO: kknowles@kmex.com DATE: 16 September SUBJECT: Evie Knowles’ Court Hearing. File: RS/EAK/09212 Hi Ken, Thank you for your mail and interest in this case. I am sorry you could not reach me over the phone. I am fully involved in this case and the time you tried to reach me I had a court briefing concerning the case. Kindly accept my second apology for not being able to call you so that we can discuss the matter. I am currently preoccupied so I thought it is appropriate I respond to your email. I take this opportunity to wish you well in your scheduled hernia operation. Your health is very important and as you said Evie has no problem with you missing the court session, I write to reassure you that I am doing the best and the case will go well. Please do not worry since James will be present to give moral support while I execute legal and professional duty. Remember you need a relaxed mind for the operation procedure and recovery process. According to your letter you requested a chat on tactics and how Evie should behave in court and what should be said. I appreciate your concern and interest to assist me in winning this case; however, I feel you should not worry about that; it is well taken care of. I am aware of court sessions and I think you should just let me handle the case and couch/advice Evie since it is not wise for her to have conflicting advice. Furthermore, I am paid to do that and I am sure with the session. I have had time with her, and happy to report we are prepared for tomorrow. I am afraid, though; I have to deny you this chance since it may compromise my work and confuse Evie. Kindly do not worry yourself you prepare for operation and anticipate positive results. You requested about the venue and time frame. I am happy to confirm that you are right on venue relocation. The court moved into new premises earlier this month. The address is The Courthouse, New Westgate Business Park, London Road, Kempston, MK43 1ZZ. The case would be in the new court complex at 9 am. Kindly remind James to pick Evie early enough so that they arrive before 9 am. I hope my mail serve your request appropriately. Once again I wish you well in your scheduled operation and do not worry about Evie, she is in good hands. Regards, Ravi. Criminal Litigation Department Kempstons Solicitors The Manor Manor Drive Kempston Bedford, MK42 7AB Task 4 The letter to Evie Kempstons’ Solicitors The Manor Manor Drive KEMPSTON MK42 7AB Main Office: 01234 234400 Fax: 01234 233333 Email: reception@kempstons.co.uk Knowles Evie Amelia The Friary Kempston Bedford MK12 7LK Home number: 01234 133 090 Our ref: RS/EAK/09212 Your ref: RS/EAK/09212 Date: 17 September Dear Knowles Re: Kempston Magistrates’ Court Ruling on Evie Knowles’ Case I am happy to write this letter to inform you about the court ruling regarding your case. Under the circumstances I believe you got a fair outcome. I take this chance to sincerely thank you for conducting yourself very well during the session. I cannot over emphasize but I believe your conduct also influenced the magistrate lenient verdict. According to magistrate ruling, first you are disqualified for driving for two years. Secondly, a fine of £100 plus a contribution of £85 for court costs was imposed; however, I am happy to report that this was fully settled at court. Third, Magistrates did not put any community penalty decree as they were impressed that you wanted to go on with your work at the Donkey Sanctuary with the disabled children. Last and not least, Magistrates were evidently impressed that you showed remorse and were sincerely very sorry for what you had done. However, the high levels of alcohol in your blood at the time of the offence made them imposed the ban. It was unfortunate that your father was not present during session; however, health matters are more sensitive. I hope the operation went on well and he is recuperating well, pass my regards and well wishes. Kindly receive our attached bill and standard client feedback form. In case of any query, please do not hesitate to contact us. Yours sincere Ravi Singh Task 5 Question 1 Four types of legal funding include legal aid funding, Attorney funding, Contingent Fee and Legal insurance. Legal aid funding is public or non-profit money devoted to assisting impoverished citizens defends their rights in court. Attorney funding is most general in the plaintiff’s rights segment. In numerous places, it is ordinary practice for plaintiffs’ attorneys to gain customers by promising services on a contingency foundation. Contingent Fee is a percentage of the sum gained by the client. A contingent bill is not rewarded by the client until the customer wins funds damages arising from a defendant. Legal insurance is a structure of prepaid legal service that the client pays a premium to cover potential legal needs (Cunningham-Hill 2013). Question 2 Outcome: According to SRA, there is outcomes-focused approach to regulation. This denotes that regulations are able to decide how well to provide legal services concerning the daily operation of their firms. Firms can manage functions and controls that ensemble their client base and kind of practice. Principles: they are at the key of everything that done in legal services. If there is a conflict between two or additional principles, the line of action devised will be in accordance to the Principle that best handles the public interest. Indicative behaviours: The Code of Conduct comprises some indicative behaviour as illustrations of the manner the outcomes could be attained. These indicative behaviours are set to assist demonstrate how law firms and solicitors might be capable to offer the right outcomes for their customers but keeping the elasticity to choose how they function (Cunningham-Hill 2013). Question 3 The main purpose of client care letter is to give details how legal industry or the firm operates. It states that the assigned attorney or firm is responsible for the conduct of the case. Provides contact details to enable communication between the client and the firm. Indicate that the firm will keep the client informed f the progress of the case. Question 4 It is necessary to give complaint procedure to allow the client give their feedbacks accordingly. It is a must to inform clients, in letters at the outset of their case, of their right to give a complaint and information of how to make a complaint (Cunningham-Hill 2013). It I also necessary to inform client the time of engagement and at the close of complaints procedure, inform them of their right to protest to the Legal Ombudsman, the time framework for doing so and complete details of how to get in touch with the Legal Ombudsman. Question 5 The two forms of ID are to confirm to Ravi that he is dealing with the right customer. This is a case of Client Due Diligence (CDD) procedure. While Ravi may have previously gotten CDD material before conveyance of the client care letter, he must still verify identity and information in the terms and circumstances about the CDD obligations (Cunningham-Hill 2013). Question 6 Ravi’s response to Tracey’s instruction that he should enter a “not guilty” plea conforms to the basis of justice. On that line, Ravi should let Tracey know that his work is to serve justice and by entering not guilty plea, he is committing injustice. Question 7 Barry should tell Ken that his actions are controlled and monitored under regulatory status and he cannot represent both parties due to conflict of interest. The regulatory status states that Barry must inform clients whether, and how, the services he provides are controlled and how this impacts the protections existing to the client (Cunningham-Hill 2013). What Ken asking is one of the regulatory activities and Barry cannot do it. It is significant clients are made conscious which services are controlled and some differences there might be in the regulatory safeguarding measures available. Question 8 Response the Family Department must give Tracey concerning the request to contact her husband is a no. this is because this is a legal procedure and the department are to communicate with legal solicitors of their respective clients. Reference list CUNNINGHAM-HILL, S. (2013). Civil litigation handbook 2013-2014. [S.l.], Oxford University Press. Read More