Prevention of Crime and Disorder - Assignment Example

 Prevention of Crime and Disorder It has ensured that there is security in and in surrounding the business. There is an installed alarm to ensure it secure the casino when closed. There are emergency exits that are alarmed to ensure that staff can detect any unauthorized opening. The cellars are always kept locked. It has also installed CCTV cameras inside and outside the business. Employees are always trained on the maintenance and operation of the CCTV systems. There is also a trained employee who operates it when the casino is open. Besides, the recordings of the CCTV are kept for at least 30 days. There is adequate external lighting to deter crime. There are employees who check on incoming customers and customers inside. These staff can be easily identified through their uniform and name tags. The Casino is always searched inside and outside before, during, and after opening hours for suspect packages. There are also guidelines on crime, violence, and aggression in and around the casino. When there are events that attract larger than usual crowds, the Casino liaises with the police. It also ensures that there is proper management of the door such that there are a high number of door supervisors when there is an event. There are admissions for only people above 18years and screening of people. If persons fail to meet the admission standards or become violent, they are denied entry or ejected. People known to be violent are banned from the casino. All incidences of crime or violence are recorded in the incidence book. During events, there is the use of plastic drinking vessels instead of glass drinking vessels to prevent the assault. Staff are trained in conflict management to help them deal with difficult situations, reduce violence, and disorders. Drugs and weapons entering the premises. There is a zero tolerance on use and carrying weapons in the business. Everyone is searched at the door before entry. There are policies displayed in the casino to emphasis customers of a zero tolerance to drugs. When customers are suspected of use or possession of drugs, police are notified. Staffs are trained on drug awareness. Public safety The general safety of staff and customers. There is risk management done on the casino to identify potential hazards to staff and customers and to determine a solution to manage them. Staffs are made aware of the risks and precautionary measures to take. There are also first aid boxes in the casino, and they are properly maintained. Employees are trained on the use of the first aid equipment. Accumulation and disposal of glasses. Glasses are regularly collected to prevent accumulation or obstruction. All staffs are aware of the glass collection policy. All spillages and broken glasses are cleaned immediately. There are bottle bins secured and away from public areas. Accidents. There is a functional fire detection system that is regularly tested. There are emergency exits to aid escape in case of emergencies. These exits are clearly visible, unobstructed, and well maintained. Staffs are also trained on fire safety and use of fire extinguishers. Drug use and smoking. The casino has zero tolerance for the use of drugs and has posters displayed throughout it reminding customers. Any person who has signs of drug use is denied entry. Staffs are trained in drug awareness and recognizing the effects of controlled drugs and how to provide medical attention where necessary. They are also made aware of smoking legislation and ensure compliance. Customers leaving the casino. Customers are discouraged from drunk driving by displaying safer options such as using cabs. There is also adequate external lighting to ensure safety for customers. Prevention of public nuisance Noise from the premises. There is a noise management policy that sets measures to control music, and noise from the casino. Staff is trained on the policy to ensure compliance. There is a sound limiting device installed and used at all times. The stage and loudspeakers are away from doors and windows. There is also noise monitoring on a regular basis. There is a contact telephone that members of the public can use to report noise disturbances. Litter and waste in the casino. There is the prompt collection of street litter from the casino such as flyers and cigarette butts. Staffs also conduct regular patrols in areas around the casino to remove litter and waste. There are bins in designated smoking areas. External lighting is turned off after the casino closes. Protection of children from harm Children accessing the casino. There is a policy that details measures to protected children while at the casino. All staffs are trained on the policy. There is a restriction of entry of children up to 6 pm for children under 12 years. They must be accompanied by an adult. Sale of alcohol. Alcohol is not sold to underage. Customers who appear to be below 25 years must produce identification of age. The only accepted identifications are photographic driving licenses passport or PASS cards. There are also posters that state it is illegal to sell alcohol to persons under 18years. 2.2 The Extent of Employer Liability in the Protection of Consumers The security amendment act recognizes the management (employer) as the legal contact person for the licensed premises. In this case, the employer has the full responsibility of ensuring that merry makers who use the licensed premises are safe and free from any form of harm. Of important to note is that the security act requires the owner to meet the minimum requirements that make the premises safe. Time to time, “….the premises shall be inspected to make sure that the terms and conditions of the issuance of the license are not contravened…” However, the law clarifies that the owner of the licensed premises is personally liable for any loss, injuries or other unfortunate incidences that may happen to the occupants. This means that the employer must put in place measures to curb such incidences. Employer’s liability can also be covered under the provision of the vicarious liability. The vicarious liability concept holds that the owner or owners of a premise are liable to losses incurred to the third persons due to the actions of employees. Aspers Casino is held liable for the action of its employees because they are acting on behalf of their employer. Aspers Casino is expected to put in place measures that are geared towards securing the employees and third parties within the premises. Failure to this, the owner of the premises will make compensations for losses incurred accordingly. Aspers Casino may not be directly involved in the breach of customers’ protection requirements. In this case, its actions and inactions usually lead to contraventions of the policies and guidelines for consumer’s protection. Therefore, the Aspers Casino should engage all tools and remedies within their reach to ensure that customers are protected according to the statutes. The advantage of the extent of Aspers Casino is that it can train its employees. Employees gain necessary skills and knowledge. It also helps it only to engage and develop the experience of employees in handling customers. This mitigates the possibility of workers mishandling the customer resulting in litigation. Aspers Casino may avoid aspects of personal negligence if it trains its employees on identifying independent contractors. For instance, it could avoid negligence or carelessness in employing an independent contact who is incompetent. It also helps Aspers Casino to develop a standard manual of operation for its employees. The manual describes the duties and roles of each employee, for example, proper parking of the cars of the casino to avoid injury to members of the public. It also includes the use of the casino’s property for the right use, not personal use. Employees are also provided guidelines for proper description and quantities of drinks. The security guards are also guided on how to perform their work to avoid liabilities, for instance, through fights with aggressive customers. There is also an advantage of the casino insuring itself against vicarious liability. Insurance is important because Aspers Casino handles the health and safety of the employees while they are working. They may be injured while working or become sick because of their work. They may claim compensation from the casino and insurance may help to settle the bill. Insurance also covers legal liability and public liability. The disadvantage of the extent of the Casino’s obligation is that it has no full control over the employees while they are working. Training of employees is important but does not guarantee full compliance. There is also increase in cost to the casino. Liabilities arise to the business increase cost and reduction in revenues. The business is also required to take up insurance that is a cost to the business. 3.4 Registration of the business. The legislation requires that all food business must be registered with the Local Authority. Aspers Casino had to be registered because of this legislation. It is also inspected. Aspers Casino was registered with the Environmental Health Department. Food hygiene training. The Food Safety Regulations 1995 requires that the proprietor of a food business to ensure food handlers engaged in the food business are supervised and instructed and trained in food hygiene matters commensurate with their work activities. The legislation has impacted Aspers Casino in that it has to consider the training needs of the employees, how the training is provided, and how the effectiveness of the training is evaluated. The food safety legislation has an impact on Aspers Casino because there is now new requirement of hygiene. It must ensure that there is safety and wholesomeness of food hygiene during preparation, processing, manufacturing, packaging, storing, handling, selling, and supplying to consumers. Aspers Casino is now required to critically assess its operation and take steps to control the safety of food. It has to ensure that operations such as packaging, storing, transportation, distribution, handling, sale, and supply of food are carried out in a hygienic way. The legislation has also impacted Aspers Casino in that it requires persons working in food handling areas to report to the manager if they know or suspect that they are suffering from or are carriers of any disease likely to be transmitted through food. They must also report if they have an infected wound, skin condition, sores, or diarrhea. The manager is required to decide whether to allow the person to work with food or within the food handling area. The legislation also requires that food authorities to inspect premises regularly and depends on the risk involved within the business. The impact to Asperse Casino is that it is its operations are regularly inspected. Risk assessment Date of risk assessment: July 15, 2015 What are the hazards? Who might be harmed and how? Action being done Do you need to do anything else to control this risk? Action by who? Action by when? Done Slips and falls Staff and customers may be injured if they trip over objects or slip on spillages leading to suffering, fractures, and bruises Employees cleaning spillages when they occur leaving the floor dry. Cleaning bar floor areas during non-working hours, and use of proper cleaning detergents. Ensuring maintenance of equipment to prevent leaks onto the floor. Proper lighting in all areas. The door to the cellar is properly locked and only controlled by authorized staff. Ensuring that employees put on footwear with firm grips before the next shift. A sign should be put on the cellar door requiring that only by authorized staff are allowed in a week’s time. It also repeats to staff that cellar door should always be locked.. All staff, supervisor to monitor Manager 6 days Violence Employees and customers may be attacked by violent customers leading to physical injuries. Staff not selling drinks to intoxicated customers. Training of employees in the use of polite language, and avoid confrontation with customers. Sharing information of violence with police. Collecting glasses as soon as customer finishes their drinks. Periodic training of employees on handling disputes. investigating occurrences of violence in the bar as soon as they occur Manager Continuous Noise Employees face a risk of hearing damage from the loud music. Focusing speakers on the dance floor that is away from seating areas and bar. permitting staff to take periodic rest breaks in quiet areas Periodic training of staff about noise and hearing damage. Periodic health assessment of staff. Manager 2 months       Electricity Employees face a risk of electric shocks from faulty or damaged electric cables or equipment Testing wiring after every three years. Training of staff of how to identify damaged equipment and cables. Training on proper handling of electric equipment. Manager 3 weeks       Fire Employees face a risk of burns in case of fire due to keeping hazardous substances such as cleaning chemicals. employees on handling the fire. Informing employees of a fire assembly point. Periodic training on fire, and emergency numbers to call. Manager 10days Read More