Unethical Sales and Lottery Mania - Case Study Example

Unethical sales In this case, Bernie, the buyer is not told when the new television set will be in stock. Sam the salesperson fails to provide all valuable information to Bernie because they do not want to lose as a customer. The whole marketing and sales team knew that it would take five days for the new television to be delivered to Bernie when she makes an order. Unfortunately, they devise mechanisms to cheat Bernie that the television might be available and delivered to her within two days.

This is not ethical because the company is only interested in furthering their interests at the expense of their customer. In turn, they mess up Bernie's program of acquiring a new television set on time. Pizza PuzzleI thinks the proposals are well-informed and ethical since they aim to improve the type of services the company offers to its guests. For instance, when Napoli Pizza brochures are given to each room and phone numbers are provided, it would be easy to understand what guests need and what they do not want.

In turn, the communication between guests and the management improves the performance of the company. Further, it leads to customer satisfaction, which is the company's aim. Lottery maniaJane acted ethically in that she wanted to satisfy the greatest number of people by supporting education. On the other hand, her parents are unethical since they only desire good things for themselves at the expense of others. This is the reason they were against Jane supporting the education of people in the community.

People should not use their grocery money to play the lottery because it can interrupt other people. For instance, if they fail to win their desired prizes they lose what they have, affecting people who depend on them.