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The Inquiries Presented to P&P Consulting - Case Study Example

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This paper "The Inquiries Presented to P&P Consulting" focuses on the fact that P&P Consulting was called by the management of the XYZ Bank regarding the problems faced by the claimants due to non-transparent environment of the Bank in practising independent investigation of the claimants’ cases. …
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The Inquiries Presented to P&P Consulting
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Download file to see previous pages It was found that only one project for development was being investigated by the XYZ Bank. The other two major projects requiring investigation were pending for the routine board decision to be taken. There is an investigation mechanism which needs to be followed by the XYZ Bank. As per the mechanism process, the bank is supposed to investigate whether the development project funded by it is harming the interests of the local communities where the project is going to take place. The XYZ Bank has made a declaration of the same intent that it will disclose all relevant information to bring transparency in its operations for accountability purpose. P&P Consulting found that there was a lack of transparency in the functioning of the XYZ Bank; no timelines were fixed to finish investigations. Stakeholders were worried over the slow process of investigation. P&P Consulting saw an opportunity in the said case knowing the crucial role that the bank was supposed to play in the lives of people who had to vacate the adjoining lands and requested compensation. P&P Consulting found flaws in the systems of working calling immediate attention of the concerned stakeholders – the Bank’s President and Board of Directors. Steps taken included:

P&P Consulting found that three claims were pending a decision by the XYZ Bank. Claim for Golf Link project had been pending for the last seven years, awaiting decision. Rests of the two cases are fresh claims filed with the bank. These cases will test the current operational mechanism of the bank and we are not optimistic that the bank will pass the test.
The Golf Links claim describes both the transparency and timing issues. The affected people contacted the bank requesting an inquiry on August 11th, 2002. Yet, the inquiry was not ordered until July 2004, about two years late when the request for it was filed with the bank.

 The limit was crossed by not responding back to the claimants about what action the bank was going to initiate to resolve their problem.   ...Download file to see next pages Read More
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