Developing Business Information System Solutions - Contract Landscapes and Tinas Garden Care - Case Study Example

Assignment 2: Developing Business Information System Solutions By Name Date Table of Contents Table of Contents 2 1- Introduction 3 2- Main activities that the business undertakes 3 2.1- Tina’s Garden Care 3 2.2- Contract Landscapes (CL) 4 3- Crucial decisions in business 4 4- Types of information does the business require to operate successfully 5 5- The key information required to successfully operate the business 6 5.2- Sales and customer relationship management (CRM) 6 5.3- Inventory 7 5.4- Production Planning and Scheduling 7 5.5- Accounts 8 5.6- Decision Support and Management Information Systems 8 6- Types of Business Information Systems 9 6.1- Web based Customer Support system 9 6.2- Supply Chain Management system 10 6.3- Decision Support System 10 7- Recommend Core Information Systems 11 7.1- CRM System 11 8- Conclusion 12 9- References 13 1- Introduction This report presents a detailed analysis of some of the major areas and aspects of new technology implementation for two existing businesses: ContractLandscapes and Tina’s Garden Care that have recently merged to a single business entity. The existing technology based arrangement and information technology systems neither of these systems are adequate to support the new merged business. In this scenario, this report attempts to analyze some of the major areas of new technology based system specification for Contract Landscapes and Tina’s Garden Care. 2- Main activities that the business undertakes In this section I will present some of the major activities that Contract Landscapes and Tina’s Garden Care undertakes. This section presents some of the major activities those will be performed to manage the business in a right way. 2.1- Tina’s Garden Care Tina’s Garden Care businessis operating and functioning in following major business activities: Tina’s Garden Care (TGC) undertakes garden maintenance mainly for domestic property owners Provides ongoing work to the business Planning the movement and schedule of jobs for the crews Larger clean-up and one-off jobs Management and administration Accounts management 2.2- Contract Landscapes (CL) Contract Landscapes (CL) business undertakes following major activities: Contract Landscapes(CL) undertakes landscaping construction and maintenance for mainly local councils, businesses, and government agencies. Tender (bidding)management Business relation management Estimation projects 3- Crucial decisions in business In this section I will outline some of the major business areas those will be considered for major decision making. Here I will outline those areas those will be undertaken for better corporate decision making. Contract Landscapes and Tina’s Garden Care areas requiring crucial decision making the below given major areas: One of major area where crucial decision making is need is planning the movement and schedule of jobs for the crews. In this scenario, the business staff needs to formulate comprehensive decisions regarding planning of daily jobs and tasks. For the sake of larger clean-up and one-off jobs the businesses need to make crucial decisions to decide where we start work and make procedures for the larger projects. Management and administration is one of major area of the businesscrucial decision making area of the business Another major area is accounts management for the business, where business is requiring a comprehensive analysis and management of corporate decisions. In case of Contract Landscapes(CL) business’s crucial decision making needs a undertakes comprehensive analysis and management of procedures and aspects for the landscaping construction and maintenance Business also needs to manage and handle a great deal of procedures and aspects for the management of relations for the local councils, businesses, and government agencies. Business also need to make comprehensive decisions for the management and handling of Tender (bidding) for new projects Business relation management is one of major area for the corporate operations management. In this scenario, our businesses need to take care for some crucial business aspects for the decision making Cost estimation for the projects is one of major aspects for the sake of corporate operational management. In this scenario, we need to formulate comprehensive decisions for the corporate 4- Types of information does the business require to operate successfully In case of Contract Landscapes and Tina’s Garden Care businesses there are number of information types those will be required by the businesses for the enhanced and improved business and corporate operational management. Here below I have outlined some of major types of information those will be required by the business: Customer information Businesses information Project information Daily tasks schedule Costing details Operational details Daily transactions Tasks distribution Project sub-tasks division Staff information Market reports Bidding details 5- The key information required to successfully operate the business This section will outline some of the important requirements for information system transaction processing system, sale and customer relationship management (CRM), inventory, production, planning and scheduling, accounts management and decision support and management information systems. 5.1- Transaction Processing System Contract Landscapes and Tina’s Garden Care businesses will require transaction processing system for the sake of handling and management of daily deals and procedures. Here major requirements for these systems will be: Customer’s information Transaction details Working details Operational procedures Customer data feeding workstations Online web based portal for customer and products Daily tasks management 5.2- Sales and customer relationship management (CRM) For the sake of sales and customer relationship management (CRM) at Contract Landscapes and Tina’s Garden Care businesseswe need to manage and deal out some of major areas of business tasks and details. Here major requirements of the business are listed below: Daily deals management Operational Procedures management Sales information handling Customer relationship management (CRM) management through smart reaction procedures Online customer relationship management platform 24x7 customer complaint management and handling 5.3- Inventory For Contract Landscapes and Tina’s Garden Care businesses we need to establish a better inventory management platform that is able to perform the business is a better way. Major requirements in this business scenario, areas: Daily details recording Digitalization of all corporate data Formulating corporate operational policy Handling and management of every day transections 5.4- Production Planning and Scheduling For Contract Landscapes and Tina’s Garden Care businesses we need to establish a better production and planning of corporate scheduling. Here some of major requirementsof business we need to implement following major requirements: Products development scheduling Production planning Time line management Tasks division Corporate data handling and management Corporate demands management 5.5- Accounts For Contract Landscapes and Tina’s Garden Care businesses the accounts sections need to be well planned and managed for the sake of efficient corporate tasks management and operational handling. Following major requirements are listed for corporate accounts management: Staff details recording Task recording Client management Customer detailing Transections management records Online platform for sharing of data and information 5.6- Decision Support and Management Information Systems For Contract Landscapes and Tina’s Garden Care businesses need a comprehensivemanagement and handling of the decision support system. Here this system will require better handling and management of corporate data for formulating intelligent decisions for business. Data recording Information processing Historical data recording Data contents recording On time decision support Constant updates for data recording 6- Types of Business Information Systems In this section I will outline some of major areas and aspects of new technology based system specification for Contract Landscapes and Tina’s Garden Care businesses to meet above sated requirements. 6.1- Web based Customer Support system As technology is evolving and more and more new technology based arraignment are presently deploying in corporate and organizational arrangements. In this scenario web based technology based systems are more and more operational and deployed at the organizational arrangements. The web based technology based support has turned out to be one of main need and requirement for business management and customer support facilitation. The web based technology based arrangement is aimed to offer a great deal of support and capability for enhanced business and corporate management (Laudon & Laudon, 1999; Topi, 2008). For the sake of Contract Landscapes and Tina’s Garden Care businesses web based customer support system will be effective choice. This system will incorporate a number areas and aspects regarding handling and management of client related issues and requirements. This web based system will offer a great deal of corporate information on the web. This will function as a complete web based system for business. The next main module in web based support system will be order management system. Here this online order management system will maintain and hold record of orders and handle the overall business operations and dealings. Contract Landscapes and Tina’s Garden Care businesses will also encompass a web based customer relationship management center where a 24x7 support staff will be available for handling and managing customer quires and complaints. The new system will also offer a great deal of support and capability for handling possible customer inquiries and demands. Online web based system for Contract Landscapes and Tina’s Garden Care businesses will also serve as web based marketing engine for the business, where we will be able to promote new products and promotions of business (Stair & Reynolds, 2003). 6.2- Supply Chain Management system In can of future innovation Contract Landscapes and Tina’s Garden Care businesses,we will also aimed to establish s supply chain management system. This system will handle and manage the overall stock levels inside the corporate and also handle the overall operational aspects of the business. Here we will also be able to manage the Contract Landscapes and Tina’s Garden Care businesses products from production to customer utilize level. This system will also oversee the warehouse products and stock services. This will lead to great deal of support and capability for the enhanced handling and management of business deals of stock management. These all aspects are aimed for the suitable handling and controlled allocation of stock and products levels (Rogerson & Fidler, 1994; Somuyiwa & Adewoye, 2010). 6.3- Decision Support System Here we are also aimed to develop and implement a new decision support system for Contract Landscapes and Tina’s Garden Care businesses. This new intended decision support system will offer a great deal of support and potential capability for handling and management of corporate decisions. The application of this system will potentially enhance the overall data quality and will offer an enhanced support for on-time and quality decision for the better management support. The intended decision support for Contract Landscapes and Tina’s Garden Care businesses will offer a great deal of instant decision support for business to take decision for the better business interest and formulate a better market-standing for business (Stahl, 2008; Stair & Reynolds, 2003). 7- Recommend Core Information Systems 7.1- CRM System Customer relationship procedures permits for more helpful Account management through offering marketing, sales as well as support staff by means of the comprehensive customer histories they require to deliver extra personalized service. It as well helps the accomplishment of most excellent practices, through facilitating businesses to achieve insight into the communications that absolutely as well as harmfully influence the consumer experience, so more effectual procedures are able to be implemented (Laudon & Laudon, 1999). The CRM applications and solutions for Contract Landscapes and Tina’s Garden Care businessescomprise modules intended for Call center, Campaign as well as Contact management, plus Customer analytics that bring vital intelligence regarding client requirements, preferences, as well as behaviors. Customer relationship management explanations as well offer Dashboards that permit administrators to track serious customer related performance metrics. CRM for Contract Landscapes and Tina’s Garden Care businesses will be able to modernize Email marketing through completely automating the method business are launched, developed as well as tracked. It as well enhance First call resolution through offering call center as well as field support groups the tools they require to determine consumer issues as rapidly as probable. As well as, CRM improves Global account management, eradicating overlapping and redundant activities through improved organizing service delivery to customers through many offices spanning numerous countries (Stair & Reynolds, 2003). 7.2- TRANSACTION PROCESSING SYSTEMS For the sake of Contract Landscapes and Tina’s Garden Care businesses new TPS system application is one of major business initiative. This new TPS application major reason is to process corporate transactions and permit the businesses that are making use of it are capable to keep track of the entire of the business transactions that they have formulated in a way that is both dependable as well as efficient, in spite of whether their company is offline or online. When a business has high quality TPS that will be able to simply tell in what arrangement their customers utilize to finish their transactions; they will as well be capable to recognize how to enhance offered their clients by means of information as well as products (Rogerson & Fidler, 1994). 8- Conclusion In this research I have offered a deep and detailed analysis of some of main areas and aspects of new technology based systems application at Contract Landscapes and Tina’s Garden Care businesses. Here I have assessed present technology based issues and aspects regarding better IS systems application for the business. Here I have also recommended new technology based systems for the enhanced handling of new technology based systems. I hope this research and analysis based report will offer an insight into the detailed analysis of new technology based system at Contract Landscapes and Tina’s Garden Care businesses. 9- References Laudon, K.C. & Laudon, J.P., 1999. Management Information Systems, Sixth Edition. 6th ed. New Jersey: Prentice Hall. Rogerson, S. & Fidler, C., 1994. Strategic Information Systems Planning: Its Adoption and Use. Information Management & Computer Security journal, 12(3), pp.12-17. Somuyiwa, A. & Adewoye, J., 2010. Managing Logistics Information System: Theoretical Underpinning. Asian Journal of Business Management, 2(2), pp.41-47. Stahl, B.C., 2008. The ethical nature of critical research in information systems. Information Systems Journal, 4(18), pp.137-63. Stair, R.M. & Reynolds, G.W., 2003. Principles of Information Systems, Sixth Edition. Toronto : Thomson Learning, Inc. Topi, H., 2008. Role of information systems as a business discipline. ACM SIGCSE Bulletin, 40(2), pp.12-14. Read More