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Madura's Problem Definition and Concept Map Narrative - Case Study Example

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This case study "Madura's Problem Definition and Concept Map Narrative" focuses on Madura's current large-scale IT systems that are too fragmented making the enterprise unable to adapt to new strategic fronts, inhibiting business process changes to support company growth. …
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Maduras Problem Definition and Concept Map Narrative
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Download file to see previous pages As well, the study in evaluating Madura’s prevailing EA state will establish the issues and background of the problem illustrated in the knowledge map with a keen interest in information assurance discipline.
IT solutions in Madura initially focused on training and certification. The retailer devoted resources to channels based on the financial capability of the channel. Although this was essential in maintaining consistency in training materials, the various channels in different geographies added their flavor to the elements. This made it difficult to evaluate the effectiveness of distant programs. To address the resulting gaps in execution the enterprise needed to come up with mechanisms of patching the gaps through spreadsheets, emails, SMS messages and phone calls. Consequently, this led to inefficient access to business information.
For over a decade, Madura was at the cutting edge of innovation since it outsourced most of its IT tasks leaving strategic tasks to the internal IT team. However as the company grew, the enterprise IT infrastructure came under strain from the evolving information systems. Most of the applications and technologies like 3GL, COBOL, Ingress, Visual FoxPro and PowerBuiler were out-dated and increasingly becoming archaic (Venkatagiri & Prakash, 2013). Business process re-engineering was the only solution only if it aligned technology solutions with a deployment strategy. At the time, SAP enterprise planning solution gained momentum, which led to the implementation of a nationwide integrated system based SAP solution. The positive effects associated with the move convinced other functions like finance and operations at Madura to join and become part of the ERP. However, the SAP solution did not support retail-specific functionality like distributing stock to stores, promotions, and merchandise planning. To fill these gaps, Madura implemented Oracle Retek and integrated it with SAP.  ...Download file to see next pages Read More
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