User Satisfaction and Its Implications to CPOE Implementation: Community Hospitals in Westchester, New York - Thesis Proposal Example

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This essay focuses on one of the most debated innovations in health today of the Computerized Physician Order Entry System. This study deals with the experiences of two community hospitals in Westchester, New York, in implementing a Computerized Physician Order Entry system…
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User Satisfaction and Its Implications to CPOE Implementation: Community Hospitals in Westchester, New York
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Download file to see previous pages These two studies are significant in that they also show different viewpoints concerning the use of CPOE. With the high cost of implementation and the questioned effectiveness of the system, many hospital administrators find it difficult for physicians to accept CPOE. If the goal of the CPOE is to ensure “safe, comfortable and effective human performance” (Leape & Berwick, 2005) in the delivery of healthcare services, how can physicians trust a system which has exacerbated various errors in several medical organizations? Other issues concerning CPOE use also the surface. For example, in a study conducted by April Saathoff, she mentioned that some physicians find the system too difficult to use, while others find it demeaning to enter orders in the system, a job typically allotted to ancillary staff (Saathoff, 2010, p.72).
Recent researchers highlight the benefits that CPOE offers and reiterates that healthcare organizations must utilize information systems in order to ensure sustainability and continued development. There is the recent consensus on the capability of CPOE to reduce common order errors, but many professionals say that it is not the cure-all solution to all the ills of the healthcare system. To ensure the success of CPOE implementation, three things must be done: “(a) ensure cultural change that allows for risk-free reporting of errors by employees, (b) use technology and CPOE systems, and (c) implement smaller incremental changes which could potentially affect physician efficiency” (Sengstack & Gugert, 2005, p.39). When creating an implementation plan, administrators must consider not only the technical requirements of implementation but also factor in physician acceptance of the system. ...Download file to see next pagesRead More
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