Online Pizza Ordering System - Case Study Example

Implementation: Introduction: Before I making this website I did not have any idea how the pizza restaurant are maintaining their business. For this reason, I need to know how the pizza business system work, how can they collect their order from the customer and process that order. That’s why I decided to work with pizza restaurant for few days. After work, I got the great experience and good knowledge about structure of the pizza restaurant business. From my experience I found that they are not using online ordering system, rather they are collecting their order over the telephone and copy of the order (receipt) sent to the kitchen. Then kitchen staff collects the order and according to the customer requirement he/she make the food. After prepare everything staff pass that order with receipt to the front people or manager. Another copy of the receipt will be kept in manager desk. So we can understand that they are still following old traditional system. However, from my experience I got some ideas like - how the pizza business run, how is work environment and their system of work. In my project, I will use Dreamweaver because Dreamweaver can help me to create PHP coding. So in here, I don’t need to create myself all the coding. And also we know that PHP is a freeware. So we can collect lot of coding from the internet. User Categories: In my website there will be some specific users and their roles will be different which are given below: Admin (Web site owner): Administrator will have all the access and in charge of adding and modifying restaurants information up-to-date and monitoring the other users. He will edit website content; add new restaurants and their products to this website. He will able to see all the pizza restaurants order and ensure that order which is come from the customer can meet the ecommerce standard. Business Manager: Pizza shop business manager will have different access in this website. When customer select his menu and send the order in the website, then manager can see the customer order from a different panel which is send to his pizza shop. He can check only his shops order, not other pizza shop order. He can also check the previous week order, how much he sold. Customers: Front end of the website is very important for the customer. There is some option and functionality which will help the customer what they want. By ‘log in’ option customer can give the order, also they can check previous order and how much they spent. Description of Pages: Home Page: File Name: index.php Code: Description: This will be the home page of the website where every customer will land when they type the web address “www.thepizzaonline.com”. This page has links to all the other pages on the website. There are two divisions on the page: the top section and the left section. In the top section, there are links to all the pages on the website and the things the user can do on the website. On the left is the list of cities added in the databases. Clicking on each city will display the restaurants in that city. The home page also has a search box. This is used to find restaurants by postal codes. The page has been designed with images to look attractive and catchy. Screen Shot: About Us: File Name: aboutus.php Code: Description: This page is used to inform the visitors about the website and the background of the company and other details. Screen Shot: Find Restaurants by Name: File Name: findbyname.php Code: Description: This page will be used to allow visitors to search for restaurants by name. It displays a search box with a command button. As soon as the user enters a part or full name of a restaurant and presses “find”, the system will transfer the searched keyword to the next page. Screen Shot: Restaurants File name: Restaurants.php Code: Description: This page displays the list of restaurants which match the keywords given in the previous page. It displays the description of the restaurant and the advertisement message. It also displays the address and coverage area of the restaurant. There is a link to display the “Menu” of the restaurant. Clicking on this link takes the user to another page where they can select the items to order. Screen Shot: Items File name: items.php Code: Description: This page serves a dual purpose. First, it displays the items that are available in the menu of the selected restaurant. Secondly, besides each item name and description, it also allows the users to specify the quantity of an item that they want to order. It also displays the price of the item. Once the user has entered the quantities of the items, they press “add to order” button to proceed with their order. Screen Shot: Orders File Name: orders.php Code: Description: This page displays the summary of the user’s order and gives him the option to checkout. It displays the items the customer has ordered and the total amount that the customer is expected to pay. Further, it also gives the option to delete an item from the order or clear the entire order. This page also allows the user to select whether he wants a delivery of the order or collection himself. Once the user has reviewed his order and made his choice, he clicks on “checkout” to check out and pay for the order. Screen Shot: Sign in File Name: sign_in.php Code: Description: This page allows the user to sign into his account and pay for the order. It asks for the user id and password of the user. If the customer is not already registered, there is also a link to sign up on the website. Screen Shot: Apply for Restaurant File Name: apply.php Code: Description: This page will be used to receive information about a new restaurant and add it in the database. It will input the basic information such as name, address, contact information etc. The same form will also be used to gather information if the user needs any information. Once the user clicks on “send mail” the information will be posted and stored in the database. Screen Shot: Testing Page Objective Expected Result Actual Outcome Find by Post Code System should allow user to search for restaurants in his area. The system will give a list of all restaurants which lie in the postal code specified. Success Find by Name System should allow user to search for restaurants by the name. The system will give a list of all restaurants which match with the name or part of name. Success List of Restaurants System should display a list of restaurants on the basis of information provided by the user. System should give a list of all restaurants, their description, ad messages and the menu offered. Success Items System should allow user to order the items on the menu of the restaurant. System will display a list of items, their description, price and input user quantity. Also, it should submit the items selected by the user. Success Order System should allow user to confirm order and check out. System should give a list o items in the order and display the total amount. It should allow user to modify order or to submit order. Success Sign in The system should allow the user to sign in to his account The system will input the username and password of the user and sign in to the account if the information is correct. Success Apply for Restaurant System should allow new restaurants to be entered. System will input the names, address and contact information and store this information in the database. Success Sign Up System should allow users to create new account System should input information about the user such as his name, address and contact information and store it in the database. Success User Guide: User How to place an order: 1. Type www.thepizzaonline.com in a web browser. 2. Type your post code in the search box. Based on your post code, it will show the restaurants in your area. You may also search for restaurants by name. 3. Select a restaurant from the list. 4. Click on ‘Menu’ to see the list of items in that restaurant. 5. Select your items from the menu list and enter quantity of each item. 6. Click on ‘Add to Order’ to add the items to the current order. 7. Select Collection or Delivery based on your choice 8. Click ‘Checkout’ to proceed to pay. 9. If you are already a member of this site, then enter your login details. If you are a new user, then click on sign up to create a new account. 10. For existing users, click ‘Submit’ to proceed to checkout. 11. Confirm your order and click on ‘Checkout’ to proceed to pay. Enter your paypal or credit card information to pay. Admin How to add / edit / delete a city 1. Type www.thepizzaonline.com/admin in a web browser. 2. Login with your user id and password. 3. Click on ‘City’ on the top of the menu bar to view a list of cities. 4. Click on ‘Add city’ to add a new city. 5. Click on ‘Edit’ to edit details of a city and enter new information. 6. Click on ‘Delete’ to delete a city from the list. How to add / edit / delete a restaurant 1. Type www.thepizzaonline.com/admin in a web browser. 2. Login with your user id and password. 3. Click on ‘Restaurants’ on the top of the menu bar to view the list of restaurants. 4. Click on ‘Add Restaurant’ to add a new restaurant to the list. 5. Click on ‘Edit’ to edit details of a restaurant and enter new information. 6. Click on ‘Delete’ and confirm with “ok” to delete the restaurant from the list. How to add / edit / delete menu categories 1. Type www.thepizzaonline.com/admin in a web browser. 2. Login with your user id and password. 3. Click on ‘Menu Categories’ on the top of the menu bar to view menu category for each restaurant. 4. Click on ‘Add Menu Category’ to add a menu category. 5. Click on ‘Edit’ to edit a menu category and enter new information. 6. Click on ‘Delete’ and confirm with “ok” to delete the menu category from the list. How to add / edit / delete restaurant items 1. Type www.thepizzaonline.com/admin in a web browser. 2. Login with your user id and password. 3. Click on ‘Items’ on the top of the menu bar to view items for each restaurant. 4. Click on ‘Add Items’ to view items for each restaurant. 5. Click on ‘Edit’ to edit an item. 6. Click on ‘Delete’ and confirm with “ok” to delete the items from the list. How to add / edit / delete customers 1. Type www.thepizzaonline.com/admin in a web browser. 2. Login with your user id and password. 3. Click on ‘Customers’ on the top of the menu bar to view customers details. 4. Click on ‘Delete’ and confirm with “ok” to delete the customer from the list. 5. Click on ‘Orders’ on the top of the menu bar to view orders list. 6. Click on ‘View’ to view the list. 7. Click on ‘Print’ to print the list. 8. Click on ‘Delete’ and confirm with “ok” to delete the customers from the list. How to view orders of a restaurant 1. Type www.thepizzaonline.com/admin in a web browser. 2. Login with your user id and password. 3. Click on ‘Restaurant’s Order’ to view order details of a restaurant. 4. Select a restaurant from drop down list that you wish to see the order details of. How to edit admin login details 1. Type www.thepizzaonline.com/admin in a web browser. 2. Login with your user id and password. 3. Click on ‘Edit admin’ to view admin login details. 4. Enter the new user and id password to change your login details 5. Click on logout to logout from the admin site. Restaurant Manager How to view / delete orders 1. Type www.thepizzaonline.com/order in a web browser. 2. Login with your user id and password. 3. Click on ‘Orders’ on the top of the menu bar to view order list. 4. Click on ‘View’ to view order details. 5. Click on ‘print order’ to print an order. 6. Click on ‘Delete’ and confirm with “ok” to delete the order from the list. 7. Click on ‘logout’ to log out from the system. Future Work Currently, we have reformed the manual order processing and upgraded it to an online system. We have also integrated together a number of restaurants and provided the customer with a single interface to place his/her orders. All this has improved the customer experience and made life easier and eating more enjoyable for him. For the restaurants, we have provided them with better opportunity to serve the customers and also increase their sales. Although the system is working fine at the moment, there are things that we could change in the system and improve it in the future. The following are some of the measures we could take to improve the system’s performance and usability: Diversify the food categories: Currently we are only catering to people looking to order pizza and pizza outlets. In the future we can diversify to include restaurants selling other type of food such as Chinese, Italian etc and integrate them into one ordering system. This will make things even easier for the customers and also increase the restaurants’ sales. Improve User experience: Currently the customer is only able to see the items on the restaurant menu and order them. There are no deals being offered to the customer. The website could advertise the deals and packages on the main page and other pages to attract the customers. Also, they could recommend which items the customer should order based on his past orders and orders of similar customers. Improve payment methods: Currently we are only accepting PayPal for payments. This might not be a suitable method for all the customers. Some customers may want to use other methods. In future, we can allow the customers to pay through other methods such as credit cards and cash-on-delivery. Conclusion: E-commerce has become the need of every business. That’s why I have decided to implement a web site for Pizza Shop. In this report I have presented a detailed analysis of development of the online pizza system. This research has outlined the principal activities involved in the development of every system. These include the analysis, design, implementation and testing. I have looked at the major entities in the system and their roles. These entities are the customers, admin and restaurant managers. I also discussed the implementation detail of each component of the website and described, visually and in the form of text, what that component will perform. I also looked at how the system was tested for any errors and found out that it was successful. I also provided complete user documentation to assist the users and also listed down the future work that can be done in the website for improvement. Online Pizza ordering system is an innovative system that can provide a better approach for the customer targeting and getting a wider market space. This report has provided a deep insight into the overall concept of online Pizza system development and described a case study on its implementation. Read More