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User Frustration - Assignment Example

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However, its use has been faced with challenges resulting from various modern applications. Users have complained of their frustrations with various applications such as word processing, e-mailing,…
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Download file to see previous pages Errors occur when users get the perception that something in the computing system is not working right making the user unable to reach their task goals. The error might be from either the hardware or the software failure, e.g. a crash. Alternatively, the error might result from actions of users, for example, using wrong commands, or using the correct commands but entering them wrongly, such as a mode error. The situation gets worse if the user is new and is, therefore, unable to troubleshoot the errors. Such users may end up performing actions that only increase the intensity of the error. The error messages given might be too complicated for the user to understand, leave alone responding (Lazar, Jones, Hackley, & Shneiderman, 2006).
Users, especially experts, would prefer computer applications that respond promptly. This would save them time and prove to be convenient. However, this is not always the case. Sometimes an application such as web browser may take so long to respond. This inhibits the user from completing the task within the desired time. The time delays occur mostly when users are requesting content from the web. In the end when the user finally gets the requested content, he may not find it that interesting. Long time delays make it harder for users to remember their goals, or even the related context in which the request was made. Web pages that take excessively long to respond make the user believe that an error has occurred, making him frustrated (Lazar et al., 2006).
The amount of time spent in running a particular application may cause mood disturbances and discomfort when performing the task. Computer systems that take long response time increase user stress. Emotions play a role in the end-user experience with information technology. Applications complexities and poorly-crafted interfaces result in emotions such as failure, confusion and frustration (Lazar et al., 2006).
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