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Zulekha hospital LLC is a medical facility operating in the heart of Al-Nahda and is the second hospital of the Zulekha group. The modern 75-Bed state-of-the-art hospital spans an area…
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Download file to see previous pages The services are offered in a multi-specialty manner under one roof and multiple consultants and doctors operate from each specialty to reduce patient queuing time. There is also a modular operating room to minimize Hospital Acquired infections in surgical patients as well as an amazing and completely entertaining children’s zone and child care area attached to the pediatric wing. The hospital offers 24-hour service in selected emergency situations, pharmacy GP and ambulance.
As mentioned earlier, the hospital provide a host of services including urology, heart care, child care, weight loss, genecology, minimal access surgery and women wellness programs. These services are highly sensitive and patients sometimes demand to be served by their preferred doctors. The hospital, in the past was overwhelmed by the demand and the lack of scheduling mechanism to distribute patients to available consulting doctors efficiently. This resulted in a lot of inconveniences in terms of waiting time the associated health repercussions. The hospital in leveraging technology decided to introduce a doctor and patient management system known as Inquiry, Booking and Reservation system. This system allow patient to inquire for their preferred consultant doctors and book for an appropriate session guided by the schedule of the doctor. Most of its clients make reservations through direct calls made to the centre. The customer service department receives the calls, book clients and advice on the best visit schedules according to the physicists calendar of events. In dire scenarios, the hospital allows direct communication between clients and their doctors for better service delivery. Therefore, telephone communication is the de facto medium although other channels such as eMail and texts are employed. The clinic has an implementation of VoIP. However, the system has been associated with some drawbacks. Some of the clients have ...Download file to see next pagesRead More
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