Interview Package for Post of Retail Sales Manager at Optus - Example

007” HRM Competencies Evaluating an inerview for Optus Type your name Type date Abstract The report presents an interview package for post of Retail Sales Manager at Optus where it looks towards analyzing different skills and experience that the prospective candidates should have before being selected for the job. This dwells on the behavioral characteristics which is important as a sales manager and evaluates different qualities like communication, motivation, developing relationship, problem solver and responsible. This thereby provides guidelines based on which the correct personnel can be selected. In addition to it Optus have developed some probable questions that the candidates have to answer and determines the manner in which the interview process will start and end. This will help Optus in choosing the correct person for the job. Table of Contents Introduction 4 Description of behavioural criteria 4 Preparation for Interview 6 Interview Guide 7 Conclusion 9 References 10 Introduction Manpower selection determines the long term success of an organization which has thereby made organization look towards it as a specialized function and examine the different behavioral characteristics based on which the candidates will be selected. This report looks towards chalking out an interview plan for the post of retail sales manager in Optus where it looks towards analyzing the different behavioral traits, the different probable questions to be asked and the process in which the interview will be conducted. This will help to ensure that the right person is chosen who has the required skills and experiences that the company is looking for. Description of Behavioral Criteria Through this mechanism Optus looks towards identifying the different traits and qualities that the different candidates coming for an interview has and tries to establish a relationship between those and the requirements of the organization (Yokl, 2002). This will help to ensure uniformity in the process of choosing the right candidate and is as follows Interpersonal Skills: This is a prime requisite for a candidate applying at Optus. The requirement of the job is such that the person should be able to handle both the written and oral communication strategy so that proper communication can be passed from the manager to his employees. This will help to ensure that the process will help to accomplish the task and develop the required structure through which efficiency will be attained (Peterson & Fleet, 2004) Relationship Building: The candidate to be selected should have a good rapport in the industry and based on it will be able to build the same within the company. Since, the manager will not always come in contact with the final customers so it is important that he has a good rapport with the employees so that all the problems that the customers are facing can be sorted out. This will also require proper relationship with the stakeholders and other associated with Optus. This will help to deal with the different issues which the business might face and will be able to carry out the responsibilities in the best possible manner (Petersen & Fleet, 2004) Motivation: The candidate for the job should be such that he should himself be motivated and should be able to motivate his team. This will play a crucial role in future of the retail industry as it will help to satisfy customers. This will also ensure that Optus is able to manage their resources in a better way and will be able to transform their business to attain bigger things (El-Sabaa, 2001). Problem Solver: The candidate should look towards challenges which are a part and parcel of the retail industry and instead of relying on the old and traditional methods should develop new ones. This will require that the candidate thinks out of the box and instead of postponing the challenges should face it and solve it by ensuring that the resources are not wasted but utilized optimally (Cross, 2000). Administration: The candidate should be such that he should be capable of handling the different responsibilities which a manager is required to handle as retail manager. This will require that the person is able to handle the administrative functions and is able to ensure that the administrative cost reduces and Optus is able to improve their style of working (Cross, 2000) Preparation for Interview The preparation that an interview requires is as Questions: The questions that has to be asked during the interview should be clear, short and unambiguous so that the candidate is able to understand it clearly and based on it answer the questions. Optus while selecting their retail manager has to ask questions pertaining to his experience, leadership quality, knowledge about the working style of retail players, and other questions which are relevant to their job position. The interviewer has to ensure that the different response from the candidates are noted down so that a comparison can be made among the prospective candidate and based on it the correct candidate is chosen Location: Optus has to select a location for the interview which is accessible by all and the address is simple. The location where the interview will be conducted should be such that there is proper light, ventilation and facilities for drinking water. This should be such that the external environment doesn’t hinders in the interview process but instead facilitates the interview process though which correct candidate is selected (Worral & Cooper, 2001) Instruction for Candidates: Optus has to ensure that the candidates are informed about the date, timing and location of the interview in advance. Along with it a complete map and guide should be provided which will help to ensure that the candidate is able to reach the place of interview easily. Care should be taken to send the interview letter and the candidates should be helped in any way possible so that correct person is chosen (Bateman & Snell, 2004) Interview Introduction: This is the most important step which Optus needs to look into. It should be ensured that the candidates are greeted and informed regarding the process of selection, time for interview and different aspects which will be looked into. This will pacify the candidates and will help to ensure that the process of selection is properly developed. Interview Conclusion: Optus while closing the interview should thank all the candidates who have appeared for the interview. The process should also look towards ensuring that candidates are answered the reason for not selecting them and should also ensure that the final date when the result will be announced is properly communicated. Non Verbal Cues: The panel who interviews the candidate should consist of people who are able to understand the non verbal cues like eye contact, sitting posture, hand movements and so on. This will help to understand the confidence level and will help to ensure that the different aspects are looked at through which the right candidate will be selected (Bateman & Snell, 2004) Interview Guide Candidate Name: Panel Member Name: Experience: This will require Greeting the candidate and telling them the reason for the meeting Introducing the panel members to the candidates and vice versa Highlighting the key requirements based on which the candidate will be selected Making the candidate understand the different factors based on which the selection will be done Asking the candidates whether they have any doubts so that it can be solved and based on it will be able to select the right candidate Experience related Questions Highlight your past experience as a manager? What was the most satisfying part of your job? Highlight some of the difficulties which you encountered during the job and the manner you were able to handle it? What do you find the most interesting in the job as a retail manager in Optus? Motivation Related Questions Highlight the different situation where you were able to use motivational skills? How do you motivate yourself? How do you motivate the team members? Behavioral Related Questions Did you develop a training initiative in the past? If yes let me know about it and the manner it can be implemented in Optus? Highlight the manner in which you look towards ensuring that deadlines can be achieved? Highlight one of the projects which you were able to complete properly? Communication Related Questions Describe the manner in which verbal communication helped you to develop your skills? How important do you think in non verbal cues? Identify a situation where you were able to use both the verbal and non verbal cues? Conclusion The interview to be conduced by Optus thereby needs to be looked through various directions like the behavioral characteristics which will help to select the correct candidate. This will also require that a guide is developed through which the correct person will be chosen and will help Optus to conduct an interview in a smooth manner so that the time and money invested in recruiting manpower doesn’t goes waste. References Bateman, T. & Snell, S. 2004. Management: The New Competitive Landscape 6th Edition, McGraw Hill, New York Cross, R. 2000. Assessing the jump to knowledge based work. Business Horizon, 43 (5), pp. 29-36 El-Sabaa, S. 2001. The skill and career path of an effective project manager. International Journal of Project Management, 19 (1), pp. 1-7 Katz, R. 2005. Skills of an effective administrator. Harvard Business Review, 33 (1), pp. 33-42 Optus. 2012. Retial State Manager, Optus. Retrieved on Nov 30, 2012 from http://www.seek.com.au/Job/retail-state-manager-wa/in/perth-cbd-inner-western-suburbs/23581658 Peterson, T. & Fleet, D. 2004. The ongoing legacy of R. L. Katz. Management Decisions, 42 (10), pp. 1297-1308 Worral, L. & Cooper, C. 2001. Management Skills Development: A perspective on current issues. Leadership & Organisational Development, 22 (1), pp. 34 Yokl, G. 2002. Leadership in Organisation, 5th Edition, Prentice Hall Read More