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Thesis on the Cost/Benefit Analysis of Interactive Training on Hospitality Operations Personnel - Term Paper Example

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By performing a cost/benefit analysis (CBA) on the interactive training of hospitality operations personnel, the author of the paper illustrates the valuable relationship between the training of this kind and productivity in the hospitality industry. …
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Thesis on the Cost/Benefit Analysis of Interactive Training on Hospitality Operations Personnel
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Download file to see previous pages Training and development of human resources are important for destinations wishing to remain competitive in the world travel market. The rise in employee turnover costs and the increased use of technology in the industry further emphasizes the need for training (Sheldon and Gee, 1987).
Internet-based ‘interactive training’ programs (an umbrella term that includes both computer-based and multi-media training) of hospitality operations staff provides access to on-demand training, tracking of each trainees’ progress, as well as in-depth reporting of each trainee (hotelonline.com, 2000). The training is provided with an interactive format that includes text, animation, and audio. A successful interactive training program in the hospitality sector ensures consistency in providing a quality environment for employees, guests, and visitors. It is a cost-effective way of upgrading skills of hospitality personnel, the benefit of which can be visible from consistent and quality delivery of essential guest services and avoidance of any litigious situation.
In the present age of IT dominance, interactive training of hospitality personnel is an integral part of the industry without which introduction of technologies in the hospitality sector would not have the desired result. Technologies such as broadband communication, wireless application, and artificial intelligence have revolutionized the whole landscape of operations for the personnel in the hotel and tourism industry also. With new innovations in the IT sector, more and more hotels are equipping themselves with the tools of modern technology to ensure global connectivity to their customers, particularly corporate executives. Without upgrading, the knowledge and skills of hospitality personnel rapidly get outdated.   ...Download file to see next pagesRead More
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