As a Medical Administrative Assistant - Assignment Example

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A medical administrative assistant performs the administrative functions for a clinic or hospital through their knowledge and application of medical terminologies. Therefore, as a medical administrative assistant in charge of managing a meeting, I would prepare for the following…
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Improving Patient Satisfaction A medical administrative assistant performs the administrative functions for a clinic or hospital through their knowledge and application of medical terminologies. Therefore, as a medical administrative assistant in charge of managing a meeting, I would prepare for the following before the meeting. Firstly, I would research on the various factors that affect patient satisfaction. For instance, factors like poor communication, lack of expressed compassion, insufficient education and problems encountered during the treatment process that negatively affects the patient’s experience (Shelton 30). Secondly, I would ensure that there are solutions for the above-mentioned drawbacks by providing an opportunity for patients to air their thoughts on all the areas of patient care. Further, I would conduct a survey on patient’s attendance to ensure they are provided with quality services. Lastly, proper documentation of the researched information would avoid confusion before the meeting because my thoughts would be well organized (Shelton 37).
In the course of the meeting, I would present my findings in the most simplest way and engage my audience. I would make sure that the meeting is an open discussion while maintaining order. In addition, I would ensure that there is a divergence of information and the key meeting points summarized and accurate minutes published (Shelton 45). Finally, I would foresee that questions are asked and answered accordingly.
After the meeting, it is my duty to ensure that I follow up and make sure that the meeting minutes were published. Furthermore, I would publish the meeting discussions on the hospital’s/clinic’s website so that they could be easily accessed by everyone. Lastly, I would benchmark the healthcare with other clinics in terms of customer service to ensure that the meeting objectives were achieved and implemented.
Works Cited
Shelton, Patrick J. Measuring And Improving Patient Satisfaction. Gaithersburg, Md.: Aspen
Publishers, 2010. Print. Read More
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