Nobody downloaded yet

Homework assignment - Case Study Example

Comments (0) Cite this document
The store’s upper management wanted to improve customer satisfaction ratings. The ratings have a direct effect on the store’s profit maximization rates since it…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER95.1% of users find it useful
Homework assignment
Read TextPreview

Extract of sample
"Homework assignment"

Download file to see previous pages One customer may complain about the store’s services online and have great repercussion to the businesses sales. The presence of social networks handled to the constant connection of more customers Customer before and after sale services have a large impact on the store’s customer base due to the relationships levels. The employee’s interpersonal and communication skills have effects on the customer choice of the store. The case study has also revealed the efforts of the management to improve these skills to ensure that the store attracts more customers.
The management has come up with training procedures that have will help improve employee-customer communication and relationships. It will also help interpersonal relationships between the employees that will encourage helping amongst various departments. These strategies will improve customer satisfaction ratings of the store and in the long run increase the number of sales (Lawson, 2006). Without proper customer handling skills, a firm without customer handling skill may lose all its customers.
The retail store has adopted a customer service training program that will incorporate all employees. The core objectives of the employee program are to improve customer interaction through relationships and good communication skills. It will focus on the employee behavior towards customers despite the situation they are put in at the store. Knowledge will be passed to the staff through use of videos that portray the real situation that an employee may encounter. Situation behavioral approach helps control employee emotions towards customers despite the character traits of the customers (Werner and DeSimone, 2012). The videos are presented in two sessions that expose different situations depending on the employees response towards the customer. They show both good and bad customer services and ways of handling.
After the ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Homework assignment Case Study Example | Topics and Well Written Essays - 1250 words”, n.d.)
Homework assignment Case Study Example | Topics and Well Written Essays - 1250 words. Retrieved from https://studentshare.org/human-resources/1659256-homework-assignment
(Homework Assignment Case Study Example | Topics and Well Written Essays - 1250 Words)
Homework Assignment Case Study Example | Topics and Well Written Essays - 1250 Words. https://studentshare.org/human-resources/1659256-homework-assignment.
“Homework Assignment Case Study Example | Topics and Well Written Essays - 1250 Words”, n.d. https://studentshare.org/human-resources/1659256-homework-assignment.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
Policy analysis
Similarly, before the program was initiated, the infection rate in the medial unit was 10 per 1000 patients and after it had reduced to 5 per 1000 patients. As a means of calculating the difference in difference, it
4 Pages(1000 words)Case Study
Backward integration can be further understood by contrasting it with forward integration in which a firm buys the distributors such that they
3 Pages(750 words)Case Study
When introducing a particular change in an organization, employees always fear losing control of their jobs or responsibilities. Therefore, loss of control is another source of resistance to
1 Pages(250 words)Case Study
Incident detection – This step entails determining the cause of an incident. Here, only two alternative causes are speculated; the occurrence of an incident as a result of routine systems
3 Pages(750 words)Case Study
un informal businesses that are controlled by several managers that are family members rather than one sole business owner, changing passwords and making everyone remember the new password is prone to leakage of password. 2. Many business entrepreneurs in the contemporary age
1 Pages(250 words)Case Study
The first thing that every security program should do is establish the existence of the Information Security Officer (Putvinski 1). Relying on the size of a person’s security environment, this could be a
2 Pages(500 words)Case Study
One example of a great use of pivot tables would be if a company wanted to see which employee sold the most numbers of products and the particular cities in
2 Pages(500 words)Case Study
Such planning involves high-end management that provides both the resources and the guideline. The members of the board project their expectations through policies, modus operandi and methodology as well as the overall objectives and project outcomes.
1 Pages(250 words)Case Study
In addition following no barriers of entry there is high product substitution and economies of scale (Steel Industry Profile, 2013). The second force is raising rivalry in the established firms. Rivalry amongst the firms that are
1 Pages(250 words)Case Study
Legal Aspects of Nursing. Homework 5
This evidence is insufficient to prove wrong-doing. First, other nurses have testified that they had themselves encountered difficulties in the preparation of the written records, because of difficulties in remembering the dosages as well as the kinds of medications that they administered during their shifts.
4 Pages(1000 words)Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Let us find you another Case Study on topic Homework assignment for FREE!
logo footer
Contact us:
Contact Us Now
FREE Mobile Apps:
  • StudentShare App Store
  • StudentShare Google play
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • Miscellaneous
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us