MGMT442 U5 DB - Research Paper Example

Employee Communication Programs Affiliation: Communication programs can be effectively utilized if the employees are also allowed to control or at least have a controlling share of the program other than it being controlled by the management alone. This is so because when the employees have part control, they will own the program and hence utilize it more effectively to communicate and have assurance that their communication is heard and passed to the necessary people. Frequent changes should also be made to the communication programs with advancement in communication and technological equipment (Wrench, 2013).

Employers and employees can be able to pass information about the needs of their customers faster and get quicker response including even in the customer care department. The quickest way to outdo competitors is to gain and maintain customers. If customers are severed better because of faster communication through the programs, then they tend to be maintained outdoing competitors. With the constant upgrading of the communication programs with the current technology, the company is able to appease the stakeholders and the continue increasing investments.

Challenges present in a multinational organization with the communication programs is the language barrier. Multinational means having employees speaking and communicating using different languages of their various countries (Wrench, 2013). The communication program therefore has to constantly keep on being reprogramed to accommodate the different languages and still perform its work effectively without disrupting or disorienting employees. Having the program be compatible with different languages of employees is an added competitive advantage to the organization in addition to making the organization work smoothly across the globe.

ReferencesWrench, J. (2013). Workplace Communication for the 21st Century: Tools and Strategies That Impact the Bottom Line. New York: ABC-CLIO.