Free

Change the formula - Essay Example

Comments (0) Cite this document
Summary
Thus, service providers should develop a range of indicators to determine if customers perceive service is satisfactory and if it meets the quality standards desired by said customers. First, describe a service that you recently received and then…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER97.2% of users find it useful
Change the formula
Read TextPreview

Extract of sample "Change the formula"

Question Service equates to a product. Thus, service providers should develop a range of indicators to determine if customers perceive service is satisfactory and if it meets the quality standards desired by said customers. First, describe a service that you recently received and then state at least four indicators mentioned in Omachonu and Ross (2004) that you would use to determine if the service experience you received is considered high quality.
Answer
Selected Answer: Last holiday, I visited Olive gardens and regretted the opportunity. The services provided by the waiters were of less quality, with most of them not paying attention to us. We had to wait for a long time to receive our food especially after the waiters taking 20 minutes before they took our order. The waiters did not help me at the time when we needed more information about some options that I did not have adequate knowledge about. In general, I consider the experience at Olive gardens as irritating since it did not offer its clients a welcoming atmosphere. In addition to the services, I was also harmed psychologically during my stay at the hotel. The waiters were not willing to provide a friendliness environment to me since one of the waiters declined to my request for change of a hot dish. In determining the experience at Olive gardens, I used the following indicators in Omachonu and Ross (2004):
1.Appearance of the physical facilities
2. friendliness/courteousness of our employees
3. Respect of for customer feelings/rights
4. Safety/risk of the service
Question 2:
In regards to the practice of total quality management and improving organization-wide performance, explain the importance and relationship of the value chain, quality, and satisfied customers. NOTE: This is a 20 point item and students are expected to write 4 - 8 sentences or a moderate-sized paragraph. In other words, be thorough and offer a "scholarly" response and not just your opinion.
Selected Answer:
With reference to excellence, the organizations need to analyze the needs and expectations of customers, because the latter forms an inherent part of the profitability of any organization. This happens since they are the end-buyers, which the organizations consider as one major source of cash inflows. Intuitively, the determination of the needs will help an organization to determine the taste and preference of the customers, concerning improving quality and general satisfaction. Upholding good image among the potential customers, requires an organization to be in a position of raising a unique product, which is capable of retaining and attracting the customers. Consequently, the given organization should always modify the value chain quality since this will help in meeting the needs arising from changing trends in taste of the customers. Further, analyzing needs and expectations of the customers help an organization in proper planning of the production process. This gives assurance about the success to be encountered.
question 3-:
Based on the text material from Omachonu and Ross (2004) offer two "personal experiences" of elevated customer service experiences that you have enjoyed from an organization or organizations of your choice. Limit your response to a maximum of two sentences for each instance.
Selected Answer:
My stay at 680 hotel is one of the annihilating experience I have ever enjoyed in my life. During my stay, the administration was the first to show me a sign of welcoming scenario by offering me a special and friendly encounter. They provided me with all the information I needed to have about the place. They staff also took me around their hostels, which allowed me to know the place in and out. I also had an easy time when talking to the staff because they all received me with a smile and approachable looks. I considered this as a hub of good customer service since I had to extend my stay at the place, just because of the experience.
Attending Mac-Donalds, at a tender age of 10 also made me realize the value of this restaurant in the life of Americans. Even though I was below the age of proper gaining of acquaintance with a place, I was able to finish my transactions in time and go back home. The waiters were welcoming and one of them took the time of lending me a hand in finishing my transactions. He helped me at the moments when I had to confirm correct receipt of change from the cashier. The waiter was very nice to me and mum wished I could have given him a “tip” because she did not expect me to come back home with all the needed stuffs.
question 4-:
In two sentences or less discuss two prerequisites to becoming a total quality management organization.
Selected Answer:
Quality attitude and organizational infrastructure are the two conditions required for total quality management. In achieving quality attitude an organization needs to establish a culture that encompasses improving the quality of production, through instilling the attitude in employees. The other prerequisite, organizational infrastructure, requires an organization to introduce the proper infrastructure that will enforce quality culture in the employees, through offering them suitable training. Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Change the formula Essay Example | Topics and Well Written Essays - 500 words”, n.d.)
Retrieved from https://studentshare.org/human-resources/1631663-change-the-formula
(Change the Formula Essay Example | Topics and Well Written Essays - 500 Words)
https://studentshare.org/human-resources/1631663-change-the-formula.
“Change the Formula Essay Example | Topics and Well Written Essays - 500 Words”, n.d. https://studentshare.org/human-resources/1631663-change-the-formula.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Change the formula

Nascar and Formula One

...? Nascar and Formula One: Both NASCAR (National Association for Stock Car Auto Racing) and Formula One are motor-car racing competitions with a huge fan following. Indeed, the total fan following generated by these two leagues are comparable to that of International soccer, Tennis and Athletics. But the two competitions differ in three key areas, namely, 1 – rules and set-up of the competition; 2 – the technical differences in the build of race-cars; and 3 – the reach and fan following of the sport. The following paragraphs will expand on these points. Firstly, Formula One is authorized by the Federation Internationale de l'Automobile (FIA) and is the more lucrative of the two. But...
1 Pages(250 words)Essay

The Rand Formula

...?[Your full full June 16, The RAND Formula Before going to analyze the RAND formula in detail, let us get a better understanding of what RAND formula actually is. RAND is a formula, which is generally applied at workplace situations where the employees have to contribute dues for the efforts and struggle carried out by the union regardless of their status in the union. Tuohy found that RAND formula is one of the advantages to unions in the Canadian labor law (176). The purpose behind creation of this formula is to make the employees contribute financially in different activities carried out by the unions. Employee unions work for all employees and the rights for which the union struggles are given to all employees regardless... of their...
1 Pages(250 words)Essay

The Classical Detective Formula

...? The ical detective formula The rise of the ical detective formula in the early twentieth century The ical detectiveformula entails a conventional way of defining and developing certain situations, actions relevant to these situations, the characters involved and their relationships, as well as the settings surrounding the situation. The genre of classical detective formula has a long history dating back to the 1840s, though its popularity was not experienced until later, towards the end of the nineteenth century (Frank, 1976). There are four major elements associated with the classical detective formula, which creates the plot of the whole story. A classical detective formula starts with a situation, consisting of unsolved crime... was...
5 Pages(1250 words)Essay

Narrative Formula(sport film)

...?It is oftentimes the case that individuals outside the United s view American film as particularly comical. This is neither due to the fact that American film is not understood by these individuals nor due to the fact that the films in question are intended to be comical. Rather, a differential and culture and the unique way through which Hollywood and representations of Americanism and reality are depicted within the film leads many individuals to come to the conclusion that American film is a gross over exaggeration and misinterpretation of the way in which life truly exists. Naturally, it will not be the intent of this author, nor indeed of this paper, to argue for the fact that film is by very definition and imaginative... is oftentimes...
5 Pages(1250 words)Admission/Application Essay

Physics of Formula One

...is just the total vehicle weight minus the front dynamic weight. Therefore the braking system has to be designed in such a manner that it has a front to rear torque distribution that changes with vehicle deceleration. The proportioning valve reduces the pressure to the rear brakes above a certain pressure to partially compensate for the dynamic weight shift. Naturally there will be more deceleration at higher pressures since the total torque of the front and rear brakes will be higher and the mass of the vehicle has not changed. This brings us back to the Newton’s equation F=ma. As mentioned earlier, a Formula one car is stopped by converting all of its kinetic energy into thermal...
18 Pages(4500 words)Essay

Formula Analysis

...and personal difficulties, it was only when Syndrome, the main villain, threatened to destroy the family that things got heated up. When the element of violence was introduced was the point that the story slowly unfolded and moved on. It was evident in the film albeit being an animated feature geared to entertain the young that the element of violence had to be employed to spice things up. Without violence, there would not have been a story. * How do formulas change over the years? Formulas, apparently, have not changed over the years. Movies still employ the “bad guy vs. good guy” plots. The bad guy brings menace to the good guy and his family—another staple factor to...
3 Pages(750 words)Assignment

Emapthy formula

...465774 Answers Key experiences: a small town girl is overwhelmed by her new experience in a large adjusting to social behaviors and norms Key behaviors: trying to adjust to the new situation by keeping up with her new friends, trying to see things in a more positive way, she needs someone to guide her and help her adapt to the unwritten rules Key feelings/emotions : inferiority, fascination, loneliness, Empathic highlight: You feel overwhelmed by your new situation as you adjust to new environment which is more complicated compared to where you came from. You want to be accepted and hope that you find friends who will ease you into the situation. 2. Key experiences: a widower adjusting to the death of his wife, living on his... Answers...
2 Pages(500 words)Assignment

Nestle Infant Formula

...mothers only bottle-feed their babies and when the free samples were given to mothers immediately after the delivery they were more inclined to bottle-feed their infants. All these lead to reduced breast-feeding, malnutrition in the infants and also increased the mortality rate. What is your intention in making this decision? I believe that the marketing technique followed by the company was in no way illegal and that a moral code of ethics was followed in the business of marketing their infant milk formula. In the present case I argue that the company was in no way morally inclined to change its marketing strategy. As a producer of infant foods the advertisements and sale of free sachets of milk powder...
2 Pages(500 words)Article

Perfect Square formula

...The Perfect Square formula and its importance in finding the equation of a circle An algebraic equation (quadratic) is solved by completing the square for finding its root(s). The root of a square is always a positive value. By definition, a circle is the set of all points in a plane that lie a given distance from a given point. The given distance is the radius of the circle, and the given point is the center. If we know the center, (h, k) and radius, r of the circle then we can find the circle equation by using the distance formula, as {(x – h)^2 + (y – k)^2}^(1/2) = r. Squaring both side, we get (x – h)^2 + (y – k)^2 = r^2, which is Center-Radius form of the equation of a circle. Perfect square...
1 Pages(250 words)Assignment

The Formula One Motorsport

...The Formula One Motorsport Abstract Motorsport is a sport that has increasingly gained recognition among people from different backgrounds inspired by various resources the motorsport has to offer. To some speed is everything while to others it is their economic nature that attracts them to motorsports. The paper analyzes one of the fastest motorsport categories commonly known as the Formula 1. The paper will discuss in detail the historical implications, economic issues, social-cultural issues and the science behind the technology. Formula One racing will be analyzed in detail to give a clear view of the activities that take place for the millions of fans to finally have that show...
8 Pages(2000 words)Research Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Change the formula for FREE!

Contact Us