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Problems in Total Quality in Workplace - Assignment Example

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The reporter states that top decision makers in organizations strive to put in place the mission, strategy and goals that would guide an organization. Performance improvement professionals have increasingly input their efforts to maximize productivity and thus the performance of organizations…
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Problems in Total Quality in Workplace
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Problems in Total Quality in Workplace

Download file to see previous pages... As such, organizations look for appropriate ways to manage such dynamic turbulent conditions and win over. One of the ways to do this would be through improving quality, which Narasimhan and Kannan observe that when organizations start “improving quality, it improves everything” which in the long run makes them “stay in business” (2011, p.445). The researchers define quality as a continuous process where organizations build and sustain relationships through assessments, anticipation and fulfillment of stated and implied needs.
Over time, organizations have grown towards Total Quality, a concept that has shaped itself into a critical concept in strategic management. Total Quality refers to the attitude, culture and organization of a business entity striving to provide its customers with services and products satisfying their needs. This requires quality in all the operations of an organization with processes being executed right first time and waste and defects reduced from operations. Together with quality tools, management tools - cumulatively referred to as Total Quality Management - play a critical role in the reduction of wasteful practices and increasing business. Morfaw (2009) defines Total Quality Management as a philosophy or approach aimed at meeting the needs of customers and their expectations involving employees and managers through the application of quantitative methods that would continuously improve the products, services and processes in an organization. This combines the elements involved in both strategic management and sustainability on a single platform so as to ensure organizations survive longer. The nature of total quality makes it strategic: aims at organization’s long-term survival; perceives organizations as open systems with change as the only constant; and it is also futuristic by nature (Narasimhan & Kannan, 2011). ...Download file to see next pagesRead More
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Total Quality Management
It is explained that when a customer complaint appears managers often decide ‘to improve internal operations’ (Campanella 17). In this way, it is expected that quality of product/ service will be increased, so that customer is satisfied. However, this practice can lead to the following implication: operational costs are increased and ‘the potential for profit is decreased’ (Campanella 17).
4 Pages(1000 words)Essay
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373). According to Pfau (1989) TQM is an approach towards improving the quality of services and goods on a continuous basis which involves participation of individuals at every functional level of an organisation. This study deals with the TQM practices followed at Toyota and how they manage to improve the quality of their products along with all the associated business activities.
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The journey from the Stone Age to civilization was a long one and it required a combined effort from all the stakeholders. The journey, which started its process slowly eventually grabbed pace and making advancements at a rapid pace. If we examine the growth of humanity in every aspect, we will find one common feature in all of them.
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Moreover, enterprises were not way about the quality of service they delivered. However, the authors note that this has drastically changed as organizations have become increasingly adaptive in offering both tangible products and services that are globally competitive through TQM techniques.
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In fact, many studies reveal that to many, organizations, goals are just one and the same as the performance of the organization itself. It therefore becomes more challenging to realize set goals, thus the need for some frameworks through which the realization of set goals; short term as well as the long term goals may be evaluated (Ordonez et al, 2009, p.1-5).
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Total Quality Management
Total quality describes the culture, attitude and organizational structure of a company that strives to provide customers with products and services that fully satisfy their needs. This culture requires quality in all aspects of a company’s operations, harnessing processes that do it right the first time and eliminate all defects.
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Wang (1996) refers to TQM as an important methodology to integrate lateral functions and implement best practices. Implementation of such a plan on a continuous basis allows the business process to remain fresh, innovative
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Originally a Japanese philosophy, TQM has spread across the globe and is now at its maturity phase. In the midst of its popularity there have been several controversies regarding the usefulness and implementation of TQM. Before delving
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Total quality administration might be outlined as an administration framework for a client centered association that includes all representatives in persistent change. It utilizes system, information, and compelling correspondences to incorporate the quality order into
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The author states that an important aspect of TQM is Team building. It allows organizational employees to coordinate and communicate. In addition, it helps to educate and guide employees in providing a wide level of flexibility and agility for their business environment. It also facilitates organizations to function with effectiveness and efficiency.

3 Pages(750 words)Essay
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