Total Quality Management Techniques - Essay Example

The latter enhance the satisfaction of their clients through enhanced quality. This is realized through workforce empowerment and operational efficiencies. Since the contemporary customer is very discriminating in their choices, oganizations ought to offer what they expect or the organization will take the hit of losing share to competitors. 2) Describe the four challenges and four essentials in details, described in the article The first challenge of organizations is legislation in which companies are increasingly asked to comply with requirements on the environment, employee well-being and safety.

In addition, Nagaprasad & Yogesha (2009) assert that numerous organizations stay complacent and expect sales to effortlessly come their way despite defective product or inefficient service. The authors share that this is likely to lead to their closure. Moreover, they say that companies must realize the existence of cut-throat competition, acknowledging that they are no longer a monopoly. The Four Esssentials espoused by Nagaprasad & Yogesha (2009) suggest that organizations should strive to eliminate their defects, and this implies a drastic decrease in the number of errors committed in their processes.

Enterprises must also strive to increase productivity while containing their expenses. They must struggle to increase the bar of customer service – this is applicable to all organizations without exeption. To be authentically competitive, they must also adapt to the innovation requirements of competition. 3) Explain how TQM works and Benefits of TQM Programs Total Quality Management (TQM) is a method that seeks quality improvement which shall meet or exceed the expectations of customers (Murray, 2011).

It is a philosophy that involves everyone in the organization in continuously improving quality, eventually resulting to customer satisfaction (Stevenson, 2007, p. 416). Total Quality Management Technique are are used to identify potential problems and ways to control them. Total Quality Management Techniques include Continuous Improvement, Competitive Benchmarking, Six Sigma, Lean Manufacturing, Lean Six Sigma, Total Productive Maintenance, and 5S of Housekeeping (World Class Manufacturing, 2011).

Continuous improvement is a philosophy that seeks to make ceaseless improvements to processes in converting inputs to outputs. It covers man, machines, methods and materials. It became a cornerstone of the Japanese approach to production. Japanese use the term “kaizen” to refer to continuous improvement. The philosophy of “kaizen” is based on the following principles. First, waste is an enemy that needs to be ridden off; second, that improvement should also be done slowly and continuously; and that involvement of everyone in the company including the top managers is important.

It does not require high costs on technology investment. It can be applied anywhere at any time and focuses on value creation. It likewise process oriented and lastly, its essence is learning while doing (Stevenson, 2007, p. 417). One problem that can be encountered in implementing this philosophy is the assurance of its continuity. People might lose the motivation to continuously improve their processes (Kotelnikov, n.d.). Competitive benchmarking involves identifying and studying other organizations that are the best.

It includes studying their operations and