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Adult Learner Interview - Assignment Example

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In order to gather the Adult Learning experience of a person above 25 years of age, it is necessary for the interviewer to know the background of the person. I chose Henry a young man of 27 for the interview process. …
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Adult Learner Interview
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Download file to see previous pages The firm deals with various orders placed by local, regional and global clients. Henry’s work is to handle the phone calls, queries and the complaints of the clients. Some clients even visit their office for making complaints. At those times, Henry finds it really difficult to tackle the client since the client talks about all the technical parts which are totally unknown to Henry. This is a small firm and therefore it doesn’t conduct any formal training program for the employees. Henry was only instructed to learn the basics about the software firm and its components from his co-workers. However at present Henry and some of his colleague who deals with the customer on a regular basis is facing trouble regarding the technical know-how. Considering the difficulties faced by these staff members of the firm, the manager of the customer care department arranged for a training session. When I approached Henry for knowing his learning experience he recalled the training session faced by him. The interview went on as follows-
Me-Why the training was necessary?
Henry- The training helped me a lot to know about the various aspects of software and it was necessary because as a customer care executive for me it is of utmost importance to get a clear idea of the issues faced by the customer. ...Download file to see next pagesRead More
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