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Critical analysis of client care practices , innovation and pathways for rewarding healthy and productive behaviour among senior - Research Paper Example

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Management Name: Course: Tutor: College: Date: Critical Analysis of Client Care Practices, Innovation and Pathways for Rewarding Healthy and Productive Behaviour among Senior and Junior Staff of the Public University Hospitals in Ghana Abstract The duty of a human resource manager is to ensure that all the employees are satisfied to ensure that labour resource is optimally utilized…
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Critical analysis of client care practices , innovation and pathways for rewarding healthy and productive behaviour among senior
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Download file to see previous pages This will assist to recommend possible improvement strategies which will energize the employees to achieve the organizational target. Introduction In modern organizations, worker motivation is an issue of significant concern to the human resource managers due to its close association with employee satisfaction. Consequently, global research has considerably paid attention to employee satisfaction strategies in different organizations (Aizcorbe, Moylan & Robbins, 2009: Arthur, 2000). The reason why worker motivation has garnered a lot of interest is because research has proven that satisfied workers are productive workers (Braganza, Awazu, & Desouza, 2009). Since employees form the labour resources in a business environment, there is need to seek optimal utilization of their skills and knowledge towards the development of organizational goals (Borzaga & Tortia, 2006). Different organizations adopt different employee reward strategies but the common objective is to align the employees to the business goals and objectives (Carl & Patton, 2001). In the health sector, employee satisfaction is important due to the great sacrifice that this sector requires given the existing shortage of working personnel in this sector (Damanpour, 1991: Hong Lu, While, & Barriball, 2005). Hence, rewarding productive staff, both junior and senior, would significantly increase their contribution to client service. The aim of this research is to investigate the staff reward strategies that Ghana university hospitals have employed to maintain a high morale among their staff. Both qualitative and quantitative surveys will be conducted to examine for this research to come up with research based conclusions and recommendations. Problem statement Lack of effective employee reward schemes in organizations limits the utilization of the labour resource in a business (Commongood Careers, 2008). Poorly motivated employees work for money and have their goals misaligned with the organizational goals. The shortage of medical personnel in the health sector requires that the few be optimally utilized to increase ensure that service delivery is efficient (Greene, 2009 : Gruneberg, 2001). Therefore, there is a need to employ innovative and dynamic motivational strategies in the health sector in order to ensure that employees drive both short term and long term goals of the organization to a success (Heskett, Sasser, & Schesinger, 1997). In Ghana, the ration of the patients to doctor ratio is high and hence efficient services can only be achieved if the employees are adequately motivated. The essence of this research paper is to evaluate the policies that have been put forward in Ghana University hospitals, and to provide recommendations to improve these policies. Objectives Main objectives To evaluate the innovation and pathways that public university hospitals of Ghana employ to reward healthy and productive behavior among senior and junior staff. Specific objectives To examine the different criteria used to assess the productivity of a staff in Ghana university Hospitals. To examine the staff-reward mechanism that is used to reward productive employees in these hospitals. To examine the degree of employee satisfaction that has been achieved in these public hospitals. To establish the quality of service that has been ach ...Download file to see next pagesRead More
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