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Organizational Analysis: Nordstrom Inc. Institution name Organizational analysis: Nordstrom 1.0. Description of the organization, what it does, the customers it serves and its size 1.1.1. Description of Nordstrom Inc. Nordstrom Inc. Company was established in Seattle in 1901 by Wallin & Nordstrom as a shoe store…
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Download file to see previous pages The company’s growth focus spread to women’s, men’s and children’s wear with time. According to (2013), Nordstrom is today a leader in fashion and with specialized retailer service for shoes, apparel, accessories and cosmetics for women, children and men. Nordstrom operations are carried out in two segments namely Retail and credit. The retail segment is known for services in brand selection and commodities of private label. Conversely, the credit segment operates the organization’s federal savings bank which offers a credit card of the private label form, two Nordstrom credit cards of Visa form, and a debit card (Reuters, 2013). 1.1.2. What Nordstrom Inc. does Nordstrom is well established as a leading high-end attire trade corporation whose revenue is derived from the trade of premium quality shoes, clothing, accessories and cosmetics (Laughlin et al., 2006). Through these numerous retail channels, Nordstrom offers to its client-base a variety of private label commodities and trademark names whose main attention is inclined towards shoes, accessories, cosmetics and apparel (Reuters, 2013). 1.1.3. ...
Customers are also served through a loyalty program that is based on shopping and that features Nordstrom credit and debit cards. A fashion reward program is also offered to Nordstrom card holders where points are accumulated depending on the amount of spending for 2,000 points, a twenty thousand dollars reward is issued to the customer in form of Nordstrom notes redeemable from Nordstrom stores or online (Reuters, 2013). 1.1.4. Size (2013) reveals that Nordstrom has a total of 61,000 full time employees led by various executives, officers and a board of members. Incorporated in 1946, Nordstrom is today a specialty retail leader owning about 245 stores in 31 of American States and is still in the process of expanding to other states and internationally (, 2013). The company’s retail sector also has 124 Nordstrom Rack Stores and 117 recognized packed line stores. 2.0. Nordstrom mission and the role of HR in fostering the mission statement 2.0.1. Nordstrom mission statement While operating through the Nordstrom retail stores, upscale shoppers are attracted and provided with nothing less than quality customer service and stylish experience (Team2misnordstrom, 2012). Nordstrom Rack appeals to bargain-conscious customers serving through discount stores. The operation of Nordstrom is in line with its mission of providing unique services daily and ensuring customers are served satisfactorily. Nordstrom also operates under informed decision making to best meet the interests of the customers and the interests of employees by embracing the richness of its workforce diversity (Team2misnordstrom, 2012). 2.0.2. HR’s role in fostering Nordstrom’s mission statement Human resource managers have the responsibility of building the overall ...Download file to see next pagesRead More
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