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Human Resource (Name) (Institution) (Course) (Tutor) (Date) Executive Summary Human resource management is a practise that focuses on the level of performance in an organization. In essence, its focal point is based on both individual and team work performance in various department in an organization…
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Download file to see previous pages The company is aware that employees must be qualified for specific positions to ensure that the company prospers in the market. This is demonstrated through the intensive training that the company gives to newly hired employees into the staff of stell ar award –wining service providers. Basically, Ritz -Carlton Hotel Company begins their long process of incorporating individuals into the Company through orientation, a key process that created a team of employees who share the same vision and goals. At Ritz –Carlton Hotel Company, assessment of needs is important as it enables the Human Resource manager to ground justification for development of a training program to determine the actual needs of our associates or employees. Moreover, the Company has numerous learning strategies ought to be applied in relation to induction of new staff, customer service, interpersonal skills, over and above, development of team skills and leadership skills. After learning strategies have been implemented through various training sessions, it is important to evaluate them to fully establish their effectives. Basically, measuring the effectiveness of such programs consumes valuable time and resources although it is worth the course. Of importance to note is that the business environment is continuously flowing. Introduction Human resource management is a practise that focuses on the level of performance in an organization. In essence, its focal point is based on both individual and team work performance in various department in an organization. Besides, it uses management systems to assess the organizational performance, over and above, creating a sustaining competitive advantage so as to achieve a considerable financial performance (Armstrong, 2007). Consequently, HR architecture incorporates competencies, employee behaviour practises and system that have a great role in the utilization and management of human resource. During implementation of the human resource, an organization should put more focus on key strengths and potentiality that are necessary. In light of this, Ritz –Carlton Hotel Company has for the second time received an award of the Baldrige National Quality, and is continuously earning top ratings from leisure industry (Kapoor et al., 2012). It is worth noting that the awards and excellent customer service had emanated from a strategic human resource practise that has dominated the company. Apparently, the company is aware that employees must be qualified for specific positions to ensure that the company prosper in the market. This is demonstrated through the intensive training that the company gives to newly hired employees into the staff of stell ar award –wining service providers. Basically, Ritz -Carlton Hotel Company begins their long process of incorporating individuals into the Company through orientation, a key process that created a team of employees who share the same vision and goals. Armstrong, 2007 argues that orientation infuses new employees with the company character, over and above, getting information about the history of the company and its endeavours. After general operations, employees are placed according to their qualifications. Job-specific training is designed and delivered by five best employees in each job category. For instance, waiters attend training sessions with veteran waiters who serve as coaches (Martin, 2006). Through this, ...Download file to see next pagesRead More
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