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Hospitality Management - Essay Example

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Name Institution Course Instructor Date Hospitality Management: Parkers Hotel London Though a broad term, effective management is the factor behind the success of every organization. In the hospitality industry, proper management through effective leadership must be embraced to ensure that set goals and objectives are realized…
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Hospitality Management
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"Hospitality Management"

Download file to see previous pages Human resource department has to go an extra mile by offering effective services to the employees if an organization has to succeed. Competition in the hospitality industry especially in the UK make the human resource department of an organization to evaluate modalities, which it would use to win employees interest to service, they offer. The hotel commands a large workforce, which caters for clients who visit the hotel. Clients in the hospitality industry are sensitive to response their get from the hotels. This consideration influences the ability of human resources department to conduct its labour sourcing effectively or it would risks loosing clients. The paper analyses the strengths and weakness of human resource management of Parkes hotel. Human resource management is very essential in hospitality industry. Definition given to HRM suites the purpose it serves in the organizations. Perkes hotel boosts of its workforce that has demonstrated high ability of responding to the clients of the hotel. Its means that the core functions of the human resource department of the hotel are perfect. The functions include attracting, training, selecting, rewarding and assessment of employees, while providing leadership that complies with the existing labour laws (Landsbergis, 2009:2). HRM functions in Perkes hotel thus offers liaison with representatives from labour unions. The strength of the human resource department would translate to success of the organization. Perkes hotel has demonstrated to its employees that its recruitment process is effective. Many organizations find recruitment process as a daunting task because of failure to identify the right labour. The organization announces its vacancies through the organisation website. Many interested individuals find time to go through the required qualification before submitting their application. The recruitment process is usually competitive enabling the organisation to source for the right employees. Employee’s treatment is crucial factor because it influences the work out put of an employee. Perkes hotel has been able to identify this factor as one of its strengths. The organisation has designed mechanism of ensures good treatment to its employees. Working hours is a factor that influences employee satisfaction. The organisation has designed flexible working hours for its employee in accordance with the labour laws (Landsbergis, 2009:6). Many employees of the organisation feel that their working condition is satisfactory. Working condition affects employee relation because it defines the attitude the employee would develop towards work. Adherence to the existing laws is important because it helps the organisation to achieve the desired results. For instance, sometimes the organisation faces the challenge of many customers during high seasons necessitating long working hours for the employees. The organisation has been able handle this challenge effectively by introducing work schedule and overtime ratings, which acts as motivations to the employees. The overtime ratings pay employees for the extra service they offer to the organisation. Rewarding employees for extra performance is a common feature with this organisation. The HRM department usually conduct survey in various department of the organisation to identify exemplary performance. Once identified the organisation would offer reward that commensurate to the amount of effort ...Download file to see next pagesRead More
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