The Professional Relationship for the Desired Quality Service of Patient Care - Assignment Example

INTER-PROFESSIONAL EDUCATION REFLECTIVE WRITING al Affiliation) Experience Being a final year it was a requirement that I work along other professionals which included speech and language therapists, pharmacists, occupational therapists physiotherapists, as well as audio therapist, who had a similar intension towards the target population. The intension was to identify the best professional relationship which would ensure that patients get the desired quality service, the best patient care as well us relating well with other professionals seeking to provide the required care to the individual patient and ultimately learning to work mutually to realize the goal. This workshop was held at De’ Montfort University site. At the workshop, we were preoccupied with a lot of activities. These included watching a reconstructed movie of illustrating the experience of a patient who was known as Mildred. The story of Mildred was rich with information that touched on different professionals. Further, we were able to watch the movie about Daniel Pelka, a four year old boy who was confined and later died from the suffering he faced. Our supervisor had asked us to professionally report our perception of safety, within the groups we had of 4/5 members. The report was to be presented in a poster entailing issues such as solution to problems, respecting and understanding roles, error reporting, and effective communication and ultimately highlight our understanding of how we would address issues of busy clinics. Reflective The story of Mildred was revealed a number of issues that surrounded severe lack of care to the patients and a disconnection of communication among professionals. It should not be misconstrued that the quest for healthcare to Mildred was downplayed by everyone, rather, those who did not conduct themselves professionally had the greatest responsibility for the failing of Mildred’s treatment. In the second half of the workshop day, we were exposed to Daniel Pelka’s story. The story of Pelka revealed several lessons that had not been learnt from the previous cases like that of Victoria. Several opportunities were missed to save the 4 year old boy, some of which could have been done even by those outside the health sectors such as police officers. This was quite unfortunate that people disregarded their professional training and expectations of caring of the wellbeing of individuals. It was clear that there was a high disregard for advices that could help save life. For example, a student nurse had observed that Mildred was reacting to wheat, but when that information was relayed to the senior nurse, that was disregarded. It is now clear to me that concerns presented by individuals in the low level of the hierarchy should be treated with outmost respect so long as they are geared towards saving of life. Further, it was clear to me that people should keep themselves updated with information particularly on the emerging trends in their careers. It was a also a big deal to me to appreciate the significance of CPD and recognition that respect to contribution by all colleagues is paramount. It goes without saying that the rules that regulate and governs professional bodies notwithstanding, incidences such as those still occur. It was my feeling that situations like these situations could have been prevented. In my view, there was a lot of negligence by individuals based on their values and attitudes towards continual improving their professional acumen. This is even after knowing that there was enough funding for the continued professional development. In the story of Daniel Pelka who died a horrific death at a tender age of 4, I was able to understand how the boy was beaten and tortured. The video revealed how Daniel Pelka was locked in a grubby box-room and denied food before he died after a blow to his head. The story indicates how in the last days of Pelka he looked like a victim of concentration camp. The story of Daniel ignited memories of Victoria Climbie, who also died a similar death 12 years earlier, and yet no measures had been taken yet by the time Daniel was meeting his death. The same things that had affected Victoria such as failure by police officers, social workers, teachers as well as health workers to get involved in her case, so was the case of Daniel Pelka. In the case of Daniel, I noticed that nobody inquired about his home life. This kind of the situation was the same as that of Victoria where he was described as dying a lonely and slow death- unheard, unnoticed and abandoned. In the case of Daniel, the video revealed to me how he was treated as if he never existed in the face of the professionals who were in charge of the families. This included the police officers who visited Daniel’s house at estimated 30 times within a period of six months just before his death In summary, these are what I noticed: I noticed that professionals were not taking notes when information was being presented. This is a bad trend that may lead to loss of very critical information that would not be memorized and further leading to errors. Communication skills of the staff nurse was demanding considering that when he phoned Mildred’s daughter, he left her confused and worried, a practice that would be regarded as unprofessional. In several instances, I felt that respect was not being showed to the patients and colleagues. A case in point is when the unconscious client had her hand being shaken. At some point, a male doctor walked in while Mildred was getting dressed, a situation that really embarrassed her. The staffs never cared about what they said and the impact that had on the wellbeing of the client. At some point they shouted on how late they were, and also that they needed to change the sheets. These were not only embarrassing to the patient, but also affected the feelings of the patient about their worsening situation. Disrespect to student nurse, particularly openly in front of the nurse was not a good show. This was particularly when the student nurse was reminded that she was not doing her job of marking the legs of Mildred. Serious lack of communication was portrayed throughout the video. Various departments failed to portray organization, attributes that are necessary in promoting efficiency in caring for the patients. My role as an Audiologist concerns those who have problems with hearing. As such, an audiologist needs to work hand in hand with other medical professionals especially in trying to discern dysfunctions of parts of the body. However, after watching the stories of Mildred and Pelka, I felt that hearing was seriously neglected as one of the most important factor to help the two patients. As an audiologist, I felt that my expertise would not have been directly involved in the situation a hand, however, to the most unlikely thought, It was my view that the practitioners who were involved in the entire process, themselves needed help with the hearing. I however felt believe that I contributed greatly in the development of the poster b y bringing in varied ideas and questioning some which I felt needed improvement. Conceptualisation Being together with other students with diverse background in the health sector was an opportunity to understand and exchange important information from these areas. I had the opportunity to consult with others on what I would say allowed me to appreciate different points of view on the same concept. I therefore recognize the need of incorporation of different professionals on a particular concept. After the watching of the two videos, and also reading upon the case study, the discussions that we held in groups enable me to have the realization of the importance of working as a team. This impacted me with the desire to acquire better communication skills within my environment. It is important that clinicians apply the skills they have learnt accurately and to the letter. Before this workshop, I believe that I would have a better standing had I gotten basic information on the professions of the other students. This would have enable me get involved in the conversation actively and ultimately gain more experience on the hospital setting. I have learnt to appreciate the role of professionals in all areas. I believe that inasmuch as hearing plays a very important role in the life of people, there are other equally important issues to consider as well in the life of a patient. It is in my view that proper mixing is required to ensure that the client get the best that they can get. Evidently, we the health practitioners need to realize that we have the best opportunity to change the lives of people in our environment. There are other things that I realized that as an audiology, I needed to inquire form the rest such as speech and language therapist to ensure that all was well with the patients. Active Experiment In the future when in practice I will aim to: Whenever I feel that a situation is not ethical, I will take it upon myself to ensure that the situation is reported to avoid bad practice I will follow registered bodies like Data Protection Act 1998 Having learnt reflecting of self work, it will be upon myself to ensure that I take lessons from whatever I do so that I may make myself better and be a role model and prevent bad things happening again. I will endeavour to have good working relationship with my colleges to motivate the patients as well. I will see to be organized and well prepared. I will keep on top of work so that I may deal with possible delays in my work prior to the situation. Whenever I am called for work. I will ensure that I try to take notes as much as possible so that I do not miss any details that would be useful for me. (see appendix 1 and 2- as I believe all those points I will keep when in practice) I am without doubt that this session was useful to me as it gave me deep insight in areas that I would not have considered such as ways and habits that professionals may overlook. This has made me prepared and willing to avoid such areas as much as possible. For that, I would strongly recommend this as a useful tool to the hospitals that needs to be thoroughly considered as part of CPD. This experience has allowed me to nurture my skills in varied realms, particularly on teamwork, communication, appreciating the needs of the clients and further recognising the importance of interaction with them. It was clear to me that no one took the lead while we were in the group and evidently, everyone appreciated the role of another’s profession and how this was important to the patient. I managed to challenge my dogmatic views on many matters; a situation that I believe was quite useful to me. It is my view that in future, IPE session should be introduced earlier enough to ensure that the professionals interact often and appreciate each other’s role at the onset. I further would suggest that should there be a need for any improvement, then the IPE session should be conducted for a period more than one week, where patients with different issues can be studied and in particular, those with the hearing problem. This would enable future students of Audiology to get to understand different views of other professionals on their field. Appendix 1 Appendix 2 References 1. Boud, D; Keough, R; Walker, D. (1996) Promoting reflection in learning. IN 2. Kolb, D (1984) Experiential Learning: Turning Experience into Learning, New Jersey, Prentice Hall Inc. 3. Moon, J. (1999) Reflection in Learning and Professional Development. London: Kogan Page. 4. More (1974). Reflection: turning experience into learning. USA: Routledge. p50 5. UNIVERSITY OF LEEDS (2012) Kolb Learning cycle [Online image] http://www.ldu.leeds.ac.uk/ldu/sddu_multimedia/kolb/static_version.php. Accessed: 09/03/12 Read More