Related to Health Care Management - Case Study Example

Case study related to Health Care Management How each level of employee is involved in implementing the change The case study alongside portrays a health care organization that just as any other, has several levels of employee with each level categorizing its members by the nature of their roles in the implementation of policies. While the top management often formulate the policies, they also supervise their implementation. They guide the implementation process thereby determining the time within which the implementation begins or ends.

Junior staff carry out the actual implementation, the carry out their duties in accordance to the dictates of new policy and in constant consultation and the supervision of their immediate bosses or managers. Despite the distinct roles, thee two category of employees have a clear channel of communication through which he managers communicate the directives while the junior staff members use to communicate their suggestions and ask for clarifications from their managers. The different levels of employee in the organization have different roles in implementing a change in an organization.

Top-level managers often formulate the new policies. They revise the old policies in accordance to the newer techniques of practice and the demands of the market thereby formulating newer and better policies that enhance service delivery to their customers. After formulating the policies, the top-level managers communicate the policies to the middle level managers who supervise the actual implementation process. The middle level managers interact with their junior staff members more often and have an elaborate understanding of their abilities and behavior.

The middle level managers therefore device an effective plan of dividing the policy in accordance to the different departmentalization mechanism in the facility. The middle level managers monitor the actual execution of the new policy. They spend time with the junior staff members monitoring and supervising the manner in which they implement the policy. In doing this, they stay in constant state of communication with the top-level managers to ensure that the implementation process proceeds as initially planned.

The top-level managers therefore advise the middle level managers who in turn communicate the changes to their junior employees. Determine any changes in organizational structure or size that may result from the change in strategy A change in strategy refers to a change in the operation of the facility. Such changes arise from the introduction of a new technology in an institution. Most technologies such as the use of computer in health management displaced a number of positions while created new positions.

Such changes seek to improve the rate and quality of service delivery. However, the amount of infrastructural changes they require result in radical changes in the structures of the operations. The mechanization of a health institution’s database will for instance replace the physical library and in so doing render the position of a chief librarian redundant. Therefore, while the librarians become jobless, the new and more efficient form of database management employs new people with skills in the management of the computer networks.

Instead of a chief librarian, the facility therefore recruits a technician mandated with the management of the network and the database. Since technology makes work easier and faster, instead of the several librarians previously employed to ease the process of data retrieval, the new digital system will require the use of a single individual thereby resulting in cost cutting. Identified standard operating procedures listing sequential activities that must be performed to successfully carry out your communication plan Communication is an important element in the process of policy implementation.

The process links the formulators and the implementers of policies thereby supervising the entire transition process. Organizations therefore invest a lot of money in the development of effective communication frameworks. An effective communication channel especially in a health institution is one that is safe and secure thereby safeguarding the secret details of the organization’s management. Additionally, the information system should be efficient by ensuring faster relay of communication to prevent delays, which consume time thereby delaying the implementation of change.

Furthermore, such a channel should recognize the role of feedback in achieving an effective communication system. Feedback connects the receivers of the information to the originators thereby allowing for an interactive communication process, which ensures that the entire change implementation process progresses accordingly. The communication plan require effective mindset among the employee to ensure that the introduction of the new technology does not result in shocks. Employees have a tendency to resist change, it is therefore important that the top-level management introduce the idea of the new communication model before introducing it.

This enables the employees develop a receptive mindset to the introduction of the new technology (David & Caldwell, 2008). Explain how strategic management affects the way an organization responds to its environment Strategic management deals with the management of the organization’s policies and nature of operation. The strategy of operation in an organization should often fuse with the environment in which the organization exists to ensure that its operations stay at optimum. The organization exists in the society.

This implies that it shares a number of resources from its immediate environment. In doing this, the organization shares such with the rest of the society and therefore requires effective and considerate management of how it consumes the resources to ensure that it does not incontinence the rest of the society members. Additionally, the absence or presence of a resource in the environment may affect its operation; the organization therefore requires appropriate management to find suitable replacements for the missing resources.

Reference David, F. & Caldwell, J. C. (2008). Case study related to Health Care Management: The importance of leadership and change readiness. In J. C. David F. Caldwell, Health Care Management (pp. 124-132). New York: Wolters Kluwer Health | Lippincott Williams & Wilkins.