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Quality Measurement for Kosair's Childrens Hospital - Assignment Example

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The writer of the following assignment "Quality Measurement for Kosair's Childrens Hospital" will describe some of the tools and techniques for a service quality improvement in the sphere of healthcare. Moreover, the paper shall take a look at the use of such techniques on a particular case study…
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Quality Measurement for Kosairs Childrens Hospital
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Download file to see previous pages  A Six Sigma is a program of quality seeking to eliminate or reduce the defects of a process of products or service. The Six Sigma is a standard deviation unit derived from mean. The quality measurement using this method results from analyzing, measuring, controlling and improving the process of improving quality. This method is used in such a way that the control charts represent the lower and upper control process limits. Each observance on the service quality is plotted on the chart. Hence, if observance of a process occurs outside the limits of control, the process is accordingly adjusted. The Statistical Process Control Charts enables variations within a particular process. The charts are then used to determine the variation causes to the process. The variations reasons in the process may be special causes and common causes. This will then be used to determine the quality of the process; hence the service quality is measured. Statistical Process Control Charts is valuable in measuring the quality of service offered to the clients. This is because the method allows for examination of particular parts of the service processes. Most specifically, this method examines the parts of the process that may conceal causes or sources of quality variations of service or product. This examination entails not just the subjective opinion, but an objective analysis. This method also allows the quality managers to determine the strength of each cause or source of quality variation numerically. ...
Statistical Process Control Charts are methods or tools used in the Six Sigma. A Six Sigma is a program of quality seeking to eliminate or reduce the defects of a process of products or service. The Six Sigma is a standard deviation unit derived from mean. The quality measurement using this method results from analyzing, measuring, controlling and improving the process of improving quality. This method is used in such a way that the control charts represent the lower and upper control process limits. Each observance on the service quality is plotted on the chart. Hence, if observance of a process occurs outside the limits of control, the process is accordingly adjusted. The Statistical Process Control Charts enables variations within a particular process. The charts are then used to determine the variation causes to the process. The variations reasons in the process may be special causes and common causes. This will then be used to determine the quality of the process; hence the service quality is measured. This quality measurement method is used to understand the manner in which variations occur (Shewhart, 1939). Statistical Process Control Charts is valuable in measuring the quality of service offered to the clients. This is because the method allows for examination of particular parts of the service processes. Most specifically, this method examines the parts of the process that may conceal causes or sources of quality variations of service or product. This examination entails not just the subjective opinion, but an objective analysis. This method also allows the quality managers to determine the strength of each cause or source of quality variation numerically. After detection and measurement of these variations, they can then be corrected in order to improve ...Download file to see next pagesRead More
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