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QI Plan Part II : Quality Data Collection - Term Paper Example

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Quality Improvement Plan II Name Lecturer Date Data collection tool The Community Care Center provides a wide range of services to the community at large. There are specific areas identified that may need quality improvement in order to enhance the care and services provided to the community…
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QI Plan Part II : Quality Data Collection
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Download file to see previous pages The Quality Improvement Plan will only identify and improve quality where there is an evidence of data demanding quality improvement. Therefore the needed data to allow monitoring and improvement of quality include: client satisfaction survey, physicians and staff satisfaction surveys, and general waiting and consultation time. Community Care Center defines quality as services and care with is effective, safe, accessible, client centered, equitable, efficient, and responsive. Therefore these values will be measured using the collected data from the services offered and the procedures from the point of entry to the point of exit. The collection and use of the collected data will ensure the clients are served well by our staff, physicians and volunteers. Through the satisfaction survey, our support team as well as our staff and physicians will be assessed to ensure they offer quality care services to our clients at good working conditions. Their level of work satisfaction will also be measured by the conducted survey. The tools of data collection are equipments that we will use in collecting data for performance assessment, external evaluations, and internal evaluations. We will need strong tools of data collection that will be able to support the QIP evaluations. ...
The data collection tools involved here are electronic mails, postal mail, web based surveys, and telephone. These tools of data collection will be used to conduct both the client and physician satisfaction surveys that will be used in the QIP. However, this type of data collection tools has no particular capability on the researcher to gauge truly the information accuracy that is submitted by the participants that gave responses; in person observations is another category of data collection tools I will use during this process. This type of data collection tool used when there is a personal conduct between the respondents and the researcher. This tool will be used to collect data such as waiting and consultation time. The tool may also be used to conduct in-person surveys through direct observations and interviews. We will also use focus groups in which sample teams give their opinion on the programs and services that the Community Care Center provides to the community. Interviews will also be conducted to gain in-depth knowledge on the opinions of the clients and physicians about their satisfactions and what they wish to be improved in the facility. In addition, in person observation as a tool of data collection enables the researcher to gain a true measurement and accuracy of the data collected. Nevertheless, the researcher is able to attain the observations that were unspoken by the respondents during the process of data collection; finally, I will use a content analysis and case studies as the last tool of data collection. This tool is based on a search of information recorded and a pre-existing research that may be vital for us in obtaining the needed information by the Quality Improvement Plan, which may help in ...Download file to see next pagesRead More
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