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Communication between the clinical and administrative staff and practive manager - Essay Example

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First part of the work: Following an inspection by the Care Quality Commission the practice manager at Ash Hall Surgery has to introduce better regular communication between the clinical and administrative staff and herself. Currently she has very few practice meetings and nothing is recorded…
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Communication between the clinical and administrative staff and practive manager

Download file to see previous pages... The second part will cover different issues that might arise while the organisation is planning the vaccination campaign and the steps taken by the practice manager to overcome them. The last part this essay states how, through efficient management skills, the manager is able to eliminate the negative aspects of the organisation and increase the productivity of its employees. Communication is a very important part of a healthcare organisation. Miscommunication between staff and the manager can lead to misunderstandings and poor productivity within the organisation. However, by communicating with a specific purpose in mind, the management will aim for good results as well as to build up strong relationships with members of the organisation (Richards). This part deals with the problem regarding communication within Ash Hall Surgery and also states the different strategies of communication which were implemented. It also discusses the final strategy and challenges facing them while implementing the new communication system. There are different types of communication strategy from which Ash Hall Surgery is able to choose. Open communication is one such option in which all the members of an organisation are able to share in a process of feedback. This ‘feedback’ system will take the form of suggestions, which can be used for the betterment of the organization or it may relate to the problems, which the organisation is facing. For example, the practice manager should take the initiative in order to build up an environment of trust among the employees (Richards). Since Ash Hall Surgery follows a cohesive and compact set-up relating to the number of employees (only around 20 employees), it is easier for them to follow this suggested communication system (case study). The second option available to improve communication is that of ‘inclusive’ communication. Through this effective strategy, the organisation will make the employee feel that they are an important for the organisation. In this communication system employees are involved in taking decisions, which affect their day to day work (Richards). Since Ash Hall Surgery has a relatively small number of staff, it is easier for the top management to involve employees in discussions, so that a new effective communication base is implemented. This will increase efficiency while they are working together (case study). The process of ‘Two-Way Communication’, by which the flow of information passes in two directions, creates effective communication between the top and the bottom layers of management, so that discussions become, in effect, a ‘two way ticket’. ‘Two-Way Communication’ develops a culture that improves the sense of inclusiveness of the employees within a particular organisation. This positive feeling aims at success within the organisation in the form of achieving good results. In the ‘Two-Way Communication’ process, the top management listens to the employees further down in the body of the organisation and takes ideas from them in the form of shared thoughts in order to improve the products, services and culture of the organisation. This kind of employee involvement is a key factor in the success of any organisation (Richards). All the employees of Ash Hall, especially the doctors, nurses and administrative staff are educated and capable enough to understand their individual problems within the organisation regarding lack of apparatus medicines etc. If these types of effective ...Download file to see next pagesRead More
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