Interviewing Senior Health Center Receptionist - Assignment Example

The incumbent is required to be calm and composed personality. Highly motivated to help and support visiting patients and their relatives. Multi-tasking and eagerness to seek and impart domain knowledge are some other important attributes of a successful medical receptionist.

The job specifications of Senior Health Centre Receptionist at Corniche Health Centre are listed below:
- To receive patients and visitors cordially and guide them to respective departments where they can get further help and support.
- To register new patients.
- To attend phone calls of patients seeking appointments, advice, and other information.
- To transfer calls of patients and others to respective physicians and departments.
- To manage the initial documentation of a patient.
- Updating Corniche Health Centre MIS for appointments, admissions, and discharge records.
- Manage shifts of reception staff members to ensure round-the-clock operations.
- Reschedule the appointment, if required.
- Effective participation in “Quality Improvement Group” meetings, workshops, and other related activities.
- Coordinate the stocks, stockiest, and suppliers activities for the Corniche Health Centre.
- Schedules, coordinates, and conducts training sessions for new receptionists at Corniche Health Centre.
- To accept the responsibility cheerfully as and when required.

The post will be announced in local newspapers, internet job portals, and the official website of Corniche Health Centre. Applications will be invited from the eligible candidate through a local recruiting agency. The agency will be responsible to conduct initial telephonic interviews to shortlist appropriate candidates for the final interview which will be conducted by a selection committee appointed by the Corniche Health Centre Board of Governors. The selection committee will conduct a rigorous interview session with the shortlisted candidates. The committee will finalize four candidates to be interviewed by the Corniche Health Centre Medical Superintendent (MS). The MS will finally select the appropriate candidate for the appointment to the post of Senior Health Centre Receptionist.

General Questions:
- How you heard about the post?
- Please give a brief sketch of your previous works.
- Why do you think you will be the correct choice for the post?
- Please give your three strengths and weaknesses.
- How do you cope with these weaknesses?
- Have you got any sort of public dealing experience?
- How do you deal with team rifts?
- How do you work under pressure and multi-task yourself?
- Have you ever been criticized for your work? When and Why?
- What irritates you?
- What makes you angry?
- What is your definition of a good medical receptionist?

Candidate- I:
- Why are you switching?
- How can your experience benefit our organization?
- Are you willing to work night shifts?
- How you will balance your personal life with flexible working hours?
- Do you think some patients are too stubborn to deal with?

Candidate- II:
- How long you have been in Abu Dhabi?
- Will you be able to deal with locals?
- Do you think you are overqualified for this job?
- Do you think this job will meet your requirement?
- Would you mind a younger boss?
- What salary you are expecting?

Candidate- III:
- Do you think you are overqualified for this job?
- Where do you see yourself in the next five years?
- Do you feel confident about meeting the job specifications?
- Can you work flexible working hours?
- What salary you are expecting?

Candidate- IV:
- Are you willing to work for at least the next five years with us?
- What career prospects for this job attract you most?
- Why should we select you? Any relative advantage?
- Can you work flexible working hours?
- What salary you are expecting?