Business - Essay Example

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1.0 Introduction Emotions influence almost everything in people’s everyday life. Both people’s physiology and behavior are affected by emotions, such as anger, sadness or happiness, as well as by mental reactions like acceptance of self, and attitudes and reactions to the external world’s stimuli…
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Download file to see previous pages Scholars also mention that Emotional Intelligence (EI) has strong influence on the performance of employees (EP). The basis for such a statement is the assumption that emotional intelligence can enhance individual, team and organizational effectiveness. The aim of this paper is to critically examine the relationship between emotional intelligence and employee performance. In particular, this paper aims at defining why emotional intelligence is important for employee performance and how the two concepts are related. First of all this essay will attempt to provide a reader with a basic understanding of what emotional intelligence and employee performance are. Secondly, the paper will utilize existing scholarship research in order to identify the relationship between emotional intelligence and employee performance. Thirdly, analysis and evaluation of the relation between emotional intelligence and employee performance will be conducted in order to determine whether emotional intelligence is important for employee performance or not. Finally, the presented work will provide conclusions outlining the relationship between emotional intelligence and employee performance, as well as limitations of the given research. ...
It is an ability to recognize and understand own emotional responses of self and other people accurately (Cherniss and Adler 2000, 13). The statement of Allameh et al. (2011, 349) also supports this definition saying that emotional intelligence is not a simple quality of a personality; instead, it is a combination of capabilities, which includes comprehension, judgment and perceiving of emotions – own emotions and emotions of other people. Mcshane, Olekalns and Travaglione (2010, 130) have identified four dimensions of emotional intelligence. They are self awareness, self management, social awareness and relationship management. This classification goes in line with the findings of Boyatzis, Goleman and Rhee (1999, 3). These researches have determined that “emotional intelligence includes two dimensions, internal and external. The self awareness, self image, independence feeling, self realization capacity and decisiveness regard as internal elements. The external elements are inter-individual relationship, compassion and feeling of responsibility.” Finally, many scholars and researchers argue that emotional intelligence have positive influence on employee’s job satisfaction, ability to deal with stress, and work attitudes (Mustafa and Amjad 2011, 241; Allameh et al. 2011, 348). 2.2 Employee Performance (EP) Wu (2011, 22) described employee performance as the amount of effort that employees input into their jobs. The definition of Schermerhorn, Hunt and Osborn (2005, 122) is quite similar – it states that employee performance includes two elements: quantity and quality of final results brought by employee’s or team’s effort achievement. Moreover, Befort and Hattrup (2003, 17) present another perspective at the ...Download file to see next pagesRead More
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