Nobody downloaded yet

How does the implementation of a quality managment system such as EFQM or Six Sigma in the hospitality industry help improve th - Research Paper Example

Comments (0) Cite this document
Summary
How does the implementation of a quality management system such as EFQM or Six Sigma in the hospitality industry helps improve the performance of a location? How does the implementation of a quality management system such as EFQM or Six Sigma in the hospitality industry helps improve the performance of a location?…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER91.7% of users find it useful
How does the implementation of a quality managment system such as EFQM or Six Sigma in the hospitality industry help improve th
Read TextPreview

Extract of sample
"How does the implementation of a quality managment system such as EFQM or Six Sigma in the hospitality industry help improve th"

Download file to see previous pages All the prominent organizations may have a well defined quality management system in order to ensure the quality of all the products or services offered to the customers by the organization. Earlier, in most of the organizations, a quality control (QC) division was functioning whereas at present instead of QC, Quality Assurance (QA) division is functioning. The change from QC to QA reflects the importance and changing concepts about the quality in organizational world. Service sector is one area in which quality plays a vital role in determining the success and failures of an organization. For example, in hospitality industry, the customers often compare the quality of services they received from different organizations before they select one organization. European Foundation for Quality Management (EFQM) and six sigma (Developed by Motorola Corporation) are the major quality management systems implemented in the hospitality industry at present. Both EFQM and Six Sigma have some merits and demerits. This paper briefly analyses how the implementation of a quality management system such as EFQM or Six Sigma helps the hospitality industry to improve the performance. ...
“To achieve Six Sigma, a process must not produce more than 3.4 defects/ million opportunities. A Six Sigma defect is defined as anything outside of customer specifications”( What is six sigma, 2010) (Jkerrigan, n. d) The basic architecture of six sigma includes five aspects; define, measure, analyse, improve and control. The organization which implements six sigma should define its objectives at first. Then the organization measures the output with the help of statistical analysis. If the output does not reach the six sigma mark, the process should be improved further and further till it reaches that mark. Proper control should be exercised while the organization strives for better quality and management practices. “Six Sigma is driven by the customer and thus aims to achieve maximum customer satisfaction and minimizing the defects. It targets the customer delight and new innovative ways to exceed the customer expectations” (Advantages and Disadvantages of Six Sigma, n. d).The focus of Six Sigma implementation is attached to the customer. In most of the modern quality management systems customers are at the central point. All the quality improvement activities are rotate around the customer since the customer is the one who is capable of making or breaking an organization. Starwood Hotels and Resorts have already implemented the Six Sigma approach. Six Sigma at Starwood has helped improve the financial performance of the group by ushering in the quality and consistency of the customers' experiences. Six Sigma has also provided the guidelines and tools to create a consistently superior guest experience at all properties, and simultaneously improve the bottom line. The Six Sigma organization in the group reports to ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“How does the implementation of a quality managment system such as EFQM Research Paper”, n.d.)
Retrieved from https://studentshare.org/family-consumer-science/1411919-how-does-the-implementation-of-a-quality-managment
(How Does the Implementation of a Quality Managment System Such As EFQM Research Paper)
https://studentshare.org/family-consumer-science/1411919-how-does-the-implementation-of-a-quality-managment.
“How Does the Implementation of a Quality Managment System Such As EFQM Research Paper”, n.d. https://studentshare.org/family-consumer-science/1411919-how-does-the-implementation-of-a-quality-managment.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
CHECK THESE SAMPLES - THEY ALSO FIT YOUR TOPIC
Should General Electric Appliances Customer Relations use Total Quality Management Instead of Six Sigma Management
...at the lowest levels need to take ownership of the TQM initiatives and work as self managed teams (Charantimath, 2003). Team work – Success of TQM initiative depends on how well the various teams can coordinate and collaborate with each other as well as within themselves. Competitive benchmarking helps in continuous improvement. Thus, it is vital for a company to measure itself against the best performers of the industry in which it is operating. Company culture is an important element of TQM. Hence, the culture should be developed to instill the quality way of working in all employees (Murray, n. d). TQM uses various tools and models to achieve...
10 Pages(2500 words)Research Paper
How do quality management systems impact on revenue in the hospitality industry
...rigorously followed the performance metrics which were set before the program launch. Thus, quality (in this case Six Sigma) was used to set metrics to monitor the financial impact of the program and make the services measurable which is an important aspect of quality. 3.4. Conclusion The above discussion shows that quality management systems have positive impact on revenues of hospitality industry. It has been observed that this has been achieved by improved market share, brand image, ROI and competitive positioning (Yasin et al., 2004). However, some concerns regarding the...
10 Pages(2500 words)Research Paper
The Evolution of Six Sigma
.... The different stages of evolution are: Need for Six Sigma In the early 1970s, numerous US companies faced extensive loss of business and markets. These losses resulted in motivation for the use of statistical methods to improve quality and business procedure in general. The adoption and use of statistical methods helped US industries to regain their competitiveness in regards of quality. This all resulted in the emergence of numerous management systems as frameworks for implementation of quality improvement. Out of all the emerged...
5 Pages(1250 words)Research Paper
Quality Management: Environmental Sigma, ISO, EFQM models impacts owners and customer value creation in 5 star hotel in Europe
...at the same time by service providing organizations such as hotels with proper and effective operational methods. That is, businesses with proper implementation plans may have the best quality management techniques especially when they incorporate the guidelines of the EFQM, Environmental Sigma and the ISO standards. The Six Sigma focuses on improving quality service provision by enabling stakeholders to eliminate defects and barriers of effective operations. This is very crucial in the current hospitality industry that requires high levels of effectiveness. On...
18 Pages(4500 words)Research Paper
Six Sigma Implementation
11 Pages(2750 words)Essay
The Finance and Six Sigma Quality Connection
...and the other business function, in this case, finance, is the focus of this paper. Financial Management to Six Sigma Quality Pursuant to any operational implementation, cost analyses, which are tasked to the financial department, are used to assess the implementations’ “financial spin-offs” (Six Sigma Training Assistant n.pag). Operation management’s Six Sigma Quality was not exempted from these analyses. Businesses planning to employ or implement the Six Sigma Quality have to...
3 Pages(750 words)Research Paper
Compare and contrast the following continuous quality improvement methods: Six Sigma, Lean, and PDCA (Plan Do Check Act)
...represents the entire process, if the tests provides desirable results, step 5 is applied. Here permanent changes are made appropriately to the process. If the tested change does not successfully meet the requirements, then it is advisable to go through the circle again by testing more potential elements. In conclusion, the six sigma, the lean, and the plan do check act methods all aim at improving the quality of outputs. Each of these methods applies different concepts in quality improvement. Some of these concepts can also be combined to produce much more refined results. Such is the case when the...
2 Pages(500 words)Research Paper
Six Sigma And Lean In Helthcare
...Sigma and Lean thinking combined. Six Sigma and Lean Systems (SS/L) are extremely popular tools for the improving quality. Therefore, they provide the managers of Healthcare with the opportunity to improve the quality of healthcare on the basis of using sound methodologies and data. Cost increase control in the healthcare, improving the quality, and the provision of better Healthcare are some of the main benefits of this approach. However, these two quality improvement tools are not clear to many whether they are capable of...
14 Pages(3500 words)Research Paper
Six Sigma
...from the Motorola’s decision to secure its global leadership. In the same decade, perhaps prior to Smith’s coinage, the executive leaders of the Motorola Company established a four-point plan as a response to Sundry’s “[o]ur quality stinks” (Barney and McCarty 2). Here, Sundry refers to the feedback expressed by the company’s costumers concerning product quality. Of Motorola’s 1980s four-point plan, the third point plan was the essential factor in which it led to the creation and refinement of the Six Sigma methodology: quality improvements. Barney and McCarty describe the quality-improvement point plan in this...
10 Pages(2500 words)Research Paper
Six Sigma
...performance of a company I hope to work for in future; Caterpillar Incorporated. Importance Six Sigma is a concept that has been utilized by large and highly profitable organizations to aid their businesses to perform better than before. In fact, it has been deemed as an entirely new method that works, in managing businesses according to Pyzdek (26). Six Sigma will be important to me since, compared to other techniques of quality improvement; it scores much higher and allows organizations to realize their full potentials. For instance, the Total Quality Management (TQM) technique mostly focuses...
6 Pages(1500 words)Research Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Let us find you another Research Paper on topic How does the implementation of a quality managment system such as EFQM or Six Sigma in the hospitality industry help improve th for FREE!
logo footer
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • StudentShare App Store
  • StudentShare Google play
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • Miscellaneous
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us