As companies compete to make more money and improve sales, the pertinent question remains to what extent should companies go in maximizing profits? In particular, the major concern among consumers is the moral standing and principles of organizations in the production process. Friedman denies the existence of social responsibility and only perceives it to be merely shared values and responsibility of individuals. Borrowing from the invisible hand theory, this point of view is further emphasized with the claim that the greatest social benefit occurs when the market is functioning most efficiently, a situation that the theory augments occurs when managers are seeking to make more profits (Trevino & Weaver, 2003, p.127). In a bid to make more profits, however, organizations will, among other things seek to reduce the cost of production and thus increase the profit margins.
The criteria through which organizations reduce these costs of production begs serious scrutiny and ultimately lead to the worry on the safety of the final products delivered to the consumers. Product safety is dependent on the quality of the raw materials used, the standards used in the production process, and the mode of storage of the goods (Fraedrich et al., 2012, p.67). It is the chief responsibility of organizations to ensure that the goods they provide to consumers are at all times safe.
Researches carried out in the business world have indicated that in highly competitive business environments, there is a high likelihood of prevalence of unsafe products in the short run, and these products can have very detrimental effects on the society, consumers and even the government. Moreover, the infiltration of unsafe goods ultimately leads to potential damage to the image of corporations that engage in safe production since consumers become unsure on which goods or commodities can be trusted in such a market (Gilpin & Gilpin, 2001, p.73). In addition to this, the is the lurking danger that in the pursuit of maximizing profits while compromising the safety of their products, corporations face the risk of penetrating to other markets and obtaining export orders due to reputation of producing and distributing unsafe goods.
Ideally, there should be minimum safety standards that have been set for particular goods in each country. It is also important that corporations should engage in disclosure of the ingredients and the raw materials used in the production process so as to ensure that consumers’ wellbeing is not compromised as these companies try to out compete each other (Heath, 2014. p. 84). Ethical business practices require that corporations should keep in mind that the safety of their products to the end users is the primary role (Quatro & Sims, 2008, p. 95) While the above mentioned implications of profit maximization to the consumers and the businesses take the form of financial losses, there are serious ethical issues arising from the conduct of business as they engage in cut throat competition to make maximum profits.
One of the ethical issue is that of social responsibility. Social responsibility encompasses engagement in practices that promote the performance of the organization while at the same time serving the interest of the society (Boje, 2008, p.39). In this regards, corporations need to integrate reliability and thoroughness whereby there should be carrying out of precision tests and determination of the accuracy of equipment used in the laboratories. All these practices help to prevent situations whereby the final products are highly compromised.
The implications of a corporation that fails to engage in these social responsibilities is the risk of losing a major market segment should their products be wrongly tested and thus harmful to the consumers. There have been cases of product recalls and though this is a possible way to deal with unsafe products, prevention is the most appropriate. Further, governments intervene in situations where corporations release and distribute unsafe products by either banning the goods totally from the market or demanding that thorough quality assessment procedures be put in place to reinforce quality production (Fraedrich et al., 2012, p.104).
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