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... Industry and Market Analysis The hospitality industry is based within the service industry and it has a wide range of fields within it like restaurants, lodging, theme parks, transportation, event planning and other fields in the tourism sector. This multi-billion dollar industry principally depends on customers having enough disposable income as well as leisure time. Each business in the hospitality industry has numerous functionalities for example: management, facility maintenance, human resources, marketing and direct operations (kitchen workers, housekeepers, bartenders, servers and many others). (Bieber, Meurer, Surmann & Rassek, 2013)
A telephone interview with the General Manager of The Surrey...